Description

Job Summary:

This position is the front line of ministry to the guests of the Men’s Center. The Guest Coordinator models Biblical Hospitality as he leads the day-to-day functions of the center. The Guest Coordinator is responsible for the guests in the building as well as keeping order throughout his shift.

Duties/Responsibilities:

• Respond to phone calls in a timely and professional manner. This will include, but is not limited to: taking messages, answering questions, redirecting calls, transferring calls, etc.

• Maintain mobile communication at all times and respond when called.

• Interacting with guests in a calm and respectful manner. This includes, but is not limited to: answering questions, prayer, helping guests get what they need, looking up pertinent information in CaseWorthy, etc.
• Lead and/or assist in the entry process each day. This includes, but is not limited to: looking up information on guests in CaseWorthy, searching belongings and bags for contraband, wanding for weapons, informing guests of their assigned entry time, etc.
• Overseeing meal times to ensure the safety and compliance to the center’s expectations. This includes, but is not limited to: facilitation of a meal prayer, ensuring a staff presence at the serving window, making sure that each guest gets their due meal,

• Aid with the wake up of individuals at 6am and in executing the daily exit procedure.

• Ensure a chapel service occurs at 11:30am and 6:30pm. This may include performing the chapel service when Chaplain or volunteer group is absent.
• Perform hourly rounds to ensure that the building is safe and secure.
• Contribute to the daily shift log during the shift.
• Report all incidents to CaseWorthy.
• Perform emergency intakes when necessary.
• Contact emergency personnel (EMS and/or law enforcement) when appropriate.
• Ensure the center facility is cleaned and supplies are stocked.
• Respond to emails in a timely manner as mentioned in the employee handbook.
• Being on time to meetings scheduled by supervisors.
• Serve as a positive, contributing member of the ministry team by collaborating with other team members and compassionately supporting the guests with competence.

• Follow and enforce the MC policies and procedures.

• Perform other duties as required.

Qualifications

City Union Mission Requirements:

• Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2:21, 3:15)
• Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart.
• Agree to City Union Mission’s Statement of Ministry:
  • Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct.
  • Be a member in good standing of a recognized protestant, evangelical church for one year or more.
  • Have a genuine concern for the ministry of City Union Mission.
  • Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco.
  • Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission.
  • Have a lifestyle that is free of sexual sin as clearly defined in the Bible.

Required Skills/Abilities:

• Basic Computer literacy: ability to type, open and review documents, checking emails, operation of google calendar
• Time management and organizational skills
• Able to accomplish many tasks in succession in a systematic manner
• Good Communication skills, both written and verbal.
• Kind demeanor, while having the ability to stand firm on policy

Able to stand or walk for long periods of time

Education and Experience:

• Required; High school diploma or equivalent
• At least 2 years of related work. experience required; such as retail customer service or hospitality industry
• Ministry background is highly preferred.

Physical Requirements:

• Prolonged periods of sitting/standing/kneeling, etc.
• Fast paced environment, must be able to keep up with the pace.
• Ability to ascend/descend stairs multiple times throughout the shift.
• Must be able to lift 10-20 pounds at times.