Our client, a highly respected financial institution located in Elgin, is looking for an Operations Shift Supervisor for their Lockbox team! You would be managing a team that verifies information on payments and accompanying documents and ensures accurate input of customer details.

Pay Rate: $26.18/hr

Schedule: Saturdays-Sundays, 8:00am-1:00pm

Target Start Date: ASAP

This is an onsite, open-ended long-term temporary role.

Shift Supervisor - Responsibilities:

• Managing team members of front line employees
• Providing routine performance updates to department personnel and adjusting check-in frequency, when appropriate.
• Partnering with Team Leaders and Skills Coaches in improvement plans for department team members, when necessary
• Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
• Scheduling feedback and counseling with associates to ensure optimal performance
• Managing employee calendars of time-off requests, schedule changes, and more.
• Must be able to adapt and handle change effectively

Shift Supervisor - Requirements:

• Minimum 1 year supervisory/leadership experience
• Prior Remittance Processing experience is a plus, but not required.
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline driven processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision making skills as well as exceptional written and verbal communication skills
• Effectively interact with all diverse groups within the organization
• Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
• Bachelor's degree in a business discipline or relevant work experience is preferred but not required.
• Ability to stand, sit still, and walk for long periods of time

NOTE: Government Security Clearance may be required for this position. This includes, but is not limited to:

· Fingerprints

· Employment History

· Proof of U.S. Legal Permanent Residence up to 7 years

This role is a great opportunity to enter into (or continue in) the lockbox industry and expand your knowledge of this unique and important process. We are actively interviewing, so apply today!

City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned small business, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.

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Job Types: Full-time, Temporary

Pay: $26.18 per hour

Benefits:

• Health insurance

Schedule:

• Weekends only

Application Question(s):

• Are you available to work an occasional Saturday if required?
• Are you able to meet the physical requirements of sitting – up to 95% of the time, standing – up to 10% of the time, walking – up to 10% of the time?

Work Location: In person