Salary : $70,512.00 - $85,987.20 Annually
Location : Winchester, VA
Job Type: Full-time Classified
Job Number: 01100
Department: Department of Social Services
Division: Social Service Benefit Programs
Opening Date: 05/06/2024
Closing Date: 6/6/2024 5:00 PM Eastern
Description
Duties and Responsiblities

• Provides administrative and programmatic supervision to Benefit Program Specialists, Self Sufficiency Specialists, administrative staff, and others;
• Reviews case management plans to include quality assurance of case management services;
• Develops written guidelines for delivery of case management services; assigns caseloads to staff;
• Coordinates and monitors activities of staff;
• Trains, leads, and develops staff and monitors case management services;
• Holds individual and group conferences to review cases and problems;
• Reviews case records and evaluates performance of staff members and recommends indicated action;
• Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans;
• Represents staff needs to senior management team;
• Prepares and implements internal operating policies and procedures;
• Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations;
• Coordinates various program goals and efforts with those of other agency units;
• Determines staffing needs and makes recommendations to management;
• Arranges for and/or ensures proper and mandated training for staff;
• Serves as departmental liaison to citizen groups, professional groups and collateral staff in other agencies in the interpretation of eligibility programs;
• Maintains records and prepares regular and special reports, leads special projects;
• Participates in developing and implementing agency administrative policy;
• Makes decisions on controversial cases or presents them for higher level action;
• Authorizes emergency assistance for applicants/recipients;
• Serves in a liaison capacity to other agencies and groups;
• Monitors program expenditures;
• Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities;
• Other duties as assigned.

Requirements

• Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Valid driver's license

Other Knowledge, Skills and Abilities : Comprehensive knowledge of: current social, economic, health and governmental conditions and problems; human behavior and the ability to work effectively with individuals and groups; management principles and methods of administration, including planning, organizing, leading and personnel and fiscal management; public assistance programs, policies and regulations; and the literature in the field of public assistance. Considerable knowledge of automated systems and standard office software. Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; organize and direct the work of others; including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs; establish effective working relationships with staff, other agencies and the community; collect and analyze data and use it in short-and long-range planning; coordinate and deploy people, programs and resources; conduct workshops and make public presentations; and communicate effectively both orally and in writing.
Job Posting Statement

NOTE: This classification specification is not intended to be all-inclusive. An employee will also perform other reasonably-related job responsibilities as assigned and required by management. City of Winchester reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties or working schedules based on their duty to accommodate individuals with disabilities. This classification specification does not constitute a written contract of employment.
This position is eligible for benefits. To find out more click
01

Do you have a valid driver's license?

• Yes
• No

02

How many years of experience do you have relevant to this position?
Required Question