ONLY OPEN TO CURRENT CITY OF WICHITA FALLS UTILITY COLLECTIONS EMPLOYEES.
BRIEF DESCRIPTION:
The purpose of this position is to facilitate the customer billing process, resolve issues and questions, and supervise employees in the billing and collection activities in the absence of the supervisor. This is accomplished by supervising employees, creating and maintaining billing calendars, generating cutoff lists, processing cycle information, processing bills, completing regularly scheduled reports, and resolving disputes and conflicts. Other duties include reconciling accounts.
LICENSING REQUIREMENTS:
Driver’s License Required – N Type – N/A Endorsements – N/A
OTHER REQUIREMENTS:
None.
ESSENTIAL FUNCTIONS:
Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.
(S) Sedentary (L) Light (M) Medium (H) Heavy (V) Very Heavy
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.
# Code Essential Functions
1 L Regular and reliable attendance in compliance with given schedules is a mandatory requirement of this position. Schedules may be subject to change with or without advance notice
2 S Creates and maintains billing calendar and daily cutoff lists by detailing all cycles and cutoff dates, opening billing schedules, processing information, and verifying all information.
3 S Posts and processes information by downloading data, uploading all cycles into software, reviewing information, sending for missing readings, and sending work orders.
4 S Charges, calculates, prints and reprints bills by running calculation processes, reviewing information, sending files to printer, and processing bills for mailing.
5 L Provides customer service by answering the phone, researching information, reviewing, opening and closing accounts, resolving disputes, explaining meter information, making payment arrangements, and assisting customers at the counter.
6 S Supervises employees by coordinating tasks and activities.
JOB REQUIREMENTS:
-Description of Minimum Job Requirements-
Experience-Related Requirements Over two years and up to and including four years.
Vocational/ Educational Preparation Requires High school graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one year of college.
WORK LOCATION: Office environment.

Position : 243001

Code : 243-2

Type : INTERNAL & EXTERNAL

Location : UTILITY COLLECTIONS

Grade : NE 115

Job Family : 43-3011.00 BILL AND ACCOUNT CO

Job Class : UTILITY BILLING SUPERVISOR

Posting Start : 05/07/2024

Posting End : 05/13/2024

ADVERTISED HOURLY RATE: $25.24-$31.56