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To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
JOB SUMMARY
Under the direction and supervision of the Utility Billing Operations Manager, this position interacts with customers to provide information in response to inquiries about billing and services as it pertains to the Utilities section of the Finance Department.
ESSENTIAL JOB FUNCTIONS
QUALIFICATIONS
Education and Experience:
High school diploma or equivalent; two (2) years of experience in working with the public as a customer service representative; or an equivalent combination of education and experience.
Special Qualifications:
Valid Florida Driver’s License with acceptable driving record.
Knowledge, Skills, and Abilities:
PHYSICAL DEMANDS
The work is sedentary work, which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Requires standing or sitting for sustained periods of time; walking or moving from one work site to another; manual dexterity to pick, pinch, type, or otherwise work primarily with fingers; mental acuity including the ability to make rational decisions through sound logic and deductive processes; hearing to receive detailed information and to make the discrimination in sound; and the ability to express ideas by means of the spoken word and have close visual acuity. Additionally, the following physical abilities may be required:
WORK ENVIRONMENT
Work is typically performed in a safe and dynamic environment where the employee is sensitive to change and responsive to changing goals, priorities, etc.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. The City of West Melbourne has the right to revise this job description at any time. This job description does not constitute a written or implied contract of employment.
The City of West Melbourne is an Equal Opportunity Employer. The City of West Melbourne is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit based factors, or any other characteristic protected by federal, state or local laws.
In compliance with the Americans with Disabilities Act, the City of West Melbourne will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Full Time
Retail
$35k-44k (estimate)
12/11/2023
05/02/2024
www.westmelbourne.org
Socorro, NM
<25
Retail