IT Systems Specialist

The city of West Columbia has an immediate opening for an IT Specialist reporting to the Director of Information Technology. The city offers a competitive salary and excellent benefits package including 13 holidays and participation in the State Retirement System, the SC Deferred Compensation Plan, and the State Health Plan with the employee’s health insurance and basic dental premiums paid by the city.

Position hours: 8:30 a.m. to 5 p.m., Monday through Friday, and available to work evenings, nights, weekends, city holidays and during emergency/disaster events.

Job Duties:

· Provides in-person, telephone, and e-mail support to end users in multiple locations to resolve issues with desktop computer applications at all levels of use, including desktop office software, web browsing software, and custom application software.

· Produces resolution reports and knowledge base information to help in future issues.

· Maintains FAQs and support data systems for tracking and reporting purposes.

· Conducts computer move, add, and change requests for municipal staff.

· Performs hardware inventory tasks to include receipt documentation, conducting periodic physical inventory of assigned computing equipment and proper tagging of newly acquired equipment.

· Assists with technical upgrading and maintaining entire desktop system.

· Performs ongoing support of desktops, laptops, peripheral equipment and software by complying with given standards and guidelines.

· Performs basic tasks to manage, support and maintain sophisticated audio-visual and presentation hardware and software used at the city, including but not limited to computer-based recording equipment, presentation software, projection hardware and software, flat screen and display technologies, video cameras, and internet or video-conferencing collaboration and meeting software and hardware installed within the city’s meeting spaces.

· Conducts network troubleshooting by assisting with the maintenance of the LAN/WAN network environment.

· Documents and tracks incidents and user requests to ensure timely resolution.

· Participates in important technological department projects and performs problem diagnosis of desktop environment under IT management direction.

· Performs hardware break/fix remediation of agency computing hardware.

· Assists with the maintenance of password integrity and file system security of agency computing environment.

· Responds to telephone calls, e-mails and requests for technical support.

· Troubleshoots problems or correctly refers unresolved problems to a higher-level support for resolution.

· Compiles and prepares periodic status, performance and trend reports for review.

Qualifications:

· High school diploma and experience in office automation systems, data communications system design, installation, operation repair, or any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

· An associate’s degree or bachelor’s degree may be substituted for the required work experience. Must have at least one year’s experience of direct support to end-users of information systems or in a customer support environment.

· Must be willing to carry a city-provided wireless communications device.

· Must possess a valid driver’s license with no recent major violations.

Pay info: Salary range $47,268.95 - $66,177.62

How to apply: Application is available online at www.westcolumbiasc.gov and at the Customer Service Counter in the West Columbia City Hall, 200 N. 12th Street, West Columbia, SC 29169. Completed applications may be mailed to Carrie Garrett, Director of Human Resources, P. O. Box 4044, West Columbia, SC 29171-4044, emailed to employment@westcolumbiasc.gov or faxed to (803) 939-8634.

Deadline: Open until filled.

The city of West Columbia is an Equal Opportunity Employer. The city does not discriminate based on race, religion, color, sex, age, national origin or disability.

Job Type: Full-time

Pay: From $22.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• On call

Work Location: In person