1 PC Technician Job in West Allis, WI
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City of West Allis is Hiring a PC Technician Near West Allis, WI
- Provides help desk services by phone and/or email to all City staff. This includes software, hardware, network access and user configuration.
- Provides these services across a multitude of locations, including the Library, Health Center, Senior Center, City Hall, Police Department, Fire Administration and three firehouses. Checks for Windows updates to ensure all networked workstations are up to date with software patches.
- Help maintain the City inventory of hardware and software, including software license documentation.
- Assist in creating and maintaining help documents for both IT staff and City users.
- Assist the PC Network Specialist and Digital Services Supervisor to help maintain the City's network and solve network issues.
- Acts as the role of administrator for various systems like the Keri Door Lock system.
- Work with vendors to handle operational issues as it pertains to managed services agreements (i.e. Impact Solutions). Helps maintain the City-wide camera network.
- Provide new user training.
- Help set up new mobile devices like iPhones and iPads. PC Technicians are available for after-hours support as needed.
- High school diploma or GED equivalent.
- Graduation from an accredited college or university with an Associate's degree in information systems, computer science, business or a closely related field OR experience in computer programming, system maintenance and operation may be substituted for the college education on a year-for-year basis
- Minimum two years of providing end-user phone support for current PC desktop and application software OR one year experience installing, upgrading, troubleshooting and repairing personal computers in a networked environment.
- Advanced technical knowledge of Windows 7 or Windows 10 operating systems. Microsoft Office software and how they integrate to other applications, and the installation and maintenance of desktop applications.
- Must have a technical aptitude and experience working in an end-user or customer support role and have the ability to resolve support requests with minimal direction and the ability to resolve problems desk side or remotely as required for a large enterprise.
- Excellent support skills for portable devices (i.e. iPhone, iPad, Android).
- Experience with installation, support and troubleshooting of PC hardware and peripheral devices (scanners, printers, etc.).
- Experience with the following preferred: Spiceworks, or a similar help desk ticketing system,Deepfreeze Enterprise, MCFLS, Sierra, Granicus Legistar, MarketDrive, SVRS, H.T.E, GCS Property and Tax Collection, VNC, Printers/Print server, Remote Desktop, Microsoft Administration Tools and Audio/Visual equipment.
Possession of valid WI Driver's license and acceptable driving record per City Policy.
Completion of National Incident Management System (NIMS) training, ICS-100 and Independent Study-700, within 6 months of appointment.Knowledge, Skills and Abilities:
Familiarity with providing support for an organization which operates outside of regular business hours; skill in listening, critical thinking, problem analysis and problem-solving; written/verbal communication skills; ability to tailor the message, context and mode of communication to the audience; ability to multi-task in a fast-paced environment and self-identify organizational, departmental, and individual priorities; ability to quickly adapt and learn specialized software systems and databases; ability to work autonomously, in team/collaborative environments and cross-functionally with other departments/divisions; ability to establish and maintain effective working relationships with a diverse population of people with varied academic, cultural, and socio-economic backgrounds using tact, diplomacy and courtesy, including, but not limited to, supervisors, coworkers and the public; skill in monitoring one's own work to ensure quality, accuracy and thoroughness; sound judgment in recognizing scope of authority; ability to think strategically, commit to innovation and continuous process improvement, and work collaboratively within the organization to advance the City's vision and strategic plan; demonstrated ability to promote innovation, operational excellence and continuous improvement; ability to foster an environment that embraces trust and respect.
Physical Job Demands:
Possess the physical capacity to perform the duties of the position including but not limited to, frequent sitting, standing, and walking; occasional lifting/carrying up to 40 lbs.; frequent stretching/reaching of arms; frequent arching of neck; occasional pushing or pulling of objects or materials up to 40 lbs.; ability to continuously focus for long periods of time on projects or while working on a computer; and the ability to occasionally bend, squat, kneel, crouch, twist, stoop, etc.Reference Chart:
Frequent 34 – 66% of workdayOccasionally 1 - 33% of workdayDepending upon the location of work, a person in this position may be subject to variable environmental conditions, including, but not limited to, temperature variations and extremes, odors, noise, vibrations, vehicular traffic and/or dust.This description has been prepared to assist in defining job responsibilities, physical demands, and skills needed. It is not intended as a complete list of job duties, responsibilities, and/or essential functions. This description is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. The City retains and reserves any or all rights to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.
Job Summary
Full Time
Elementary & Secondary Education
09/21/2022
11/28/2022
westalliswi.gov
MILWAUKEE, WI
500 - 1,000
1906
GUY POWELL
$50M - $200M
Elementary & Secondary Education
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About City of West Allis
We believe in our work, and believe our work matters. We are a forward-thinking municipal organization that values the best in people and service. We pride ourselves on delivering efficient, innovative services to our community of nearly 60,000 diverse residents. Conveniently located between the thriving Milwaukee downtown urban center and inviting Lake Country suburbs, the City of West Allis is undergoing major redevelopment and discovering new vitality as a southeastern Wisconsin destination community. Be a part of our transformation by joining the Citys team. Joining our team offers excitin...g opportunities for professionals from all fields to grow their experience and leverage their passion to make West Allis an amazing place to live and work. We offer a positive, collaborative work environment and support training and development for all of our staff, from interns to senior managers. We see how our work impacts our residents every day, and we strive every day to show them our best and then do better. We need your love of service, unique skillset, and enthusiasm for this community to keep us moving forward. Browse our current opportunities to find out where you fit on our team.
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The following is the career advancement route for PC Technician positions, which can be used as a reference in future career path planning. As a PC Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PC Technician. You can explore the career advancement for a PC Technician below and select your interested title to get hiring information.
If you are interested in becoming a PC Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PC Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PC Technician job description and responsibilities
The PC Technician will test the system performance by using software diagnostic packages.
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The professionals are responsible for logging, reporting, and statistically monitoring PC performance.
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Computer technicians provide computer and network support within businesses, government offices and nonprofit organizations.
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Typically, the Computer Technician takes a full responsibility to reinstall all the necessary software after operating system replacement successfully.
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Technicians troubleshoot, fix and maintain various hardware and software components on a computer.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PC Technician jobs
PC technicians may also provide technical assistance on phone or through emails.
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PC technicians need to have the desired educational qualifications and relevant work experience to get the job.
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When possible, computer repair technicians protect the computer user's data and settings.
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Usually, Computer Hardware Technicians work with different equipment such as desktop, laptops, servers, and computer clusters.
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Practice fixing common computer problems.
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Step 3: View the best colleges and universities for PC Technician.
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