The Virginia Aquarium is looking for an energetic, friendly candidate to provide exceptional guest service that transforms a day at the Aquarium from ordinary to extraordinary by greeting all guests in the line of sight with a smile, a verbal greeting, and approachable friendliness.

Work with internal and external guests. Go beyond what is expected - deliver personal experiences that inspire, delight, and engage.

Must be able to work in a fast-paced environment and process guests in an expedient and friendly manner.

Answer a multi-line phone system for the purpose of providing guests with various types of directional and operational information.

Perform all phases of scheduling and sales for admissions and special programs including but not limited to summer camps, child programs, overnights, and other special educational programs.

• Schedule and process group reservations including aquarium, boat, and room reservations.* Share duties at a customer-facing guest services desk including collecting payments;
• providing detailed information of programs; responding to email inquiries; using a two-way radio to communicate with staff;
• maintaining records; filing; processing financial transactions; data entry; providing support to the admissions line staff;
• handling customer complaints and occasionally confrontational situations involving guests; operating office equipment; accepting deliveries;

maintaining membership database.* Run reports; track statistics; sell tickets for various activities offered at the aquarium including, aquarium admissions, premium experiences, boat trips, memberships, advanced tickets and gift certificates.

Balance cash on hand against receipts issued and prepare nightly deposit.* Perform other job duties requiring skills, knowledge, and physical requirements as demanded by those duties described or less.

Individual assignments will be determined by the supervisor based on then current workloads and department needs.

The Virginia Aquarium is open seven days of the week, including most City holidays. The typical schedule for this position (excluding summer) is five shifts per week, 8 : 30am - 5 : 00pm with at least two weekends a month.

During our summer season, scheduled shifts are rotated between 8 : 30am -5 : 00pm and 9 : 30am - 6 : 00pm to meet operational needs.

You must be able to work this schedule including rotating holidays to be considered for employment.

Last updated : 2024-05-13