Under general direction, leads and performs professional analysis, development, and continuous improvement of one or more major, complex business systems and processes at an operational level for a City department.

• Coordinates and leads the work of technical and professional employees in support of department mission-critical systems, applications, and technology. Trains employees, leads complex projects, and may evaluate subordinate staff.
• Identifies opportunities to develop and enhance operational efficiencies and recommends new hardware, software, tools, equipment, and methodologies to expedite and/or enhance existing processes.
• Develops and leads the Lean Business Improvement Process, working closely with involved parties to enhance operational effectiveness, providing training, and facilitating ongoing progress.
• Creates, monitors, and reports on the performance measurement program, identifying trends and root causes of performance gaps.
• Researches, proposes, and leads large-scale, long-term technology related projects. Gives presentations to customers, other employees in various departments, and outside vendors.
• Participates in and leads complex applications development, enhancement and integration projects by coordinating assigned technical activities such as installation and testing processes; makes system modifications as authorized; communicates with department staff to ensure that needs are being met and to relay any concerns or problems to the appropriate parties.
• Provides advanced support and administration for one or more complex, specialized departmental systems and/or applications.
• Leads and performs system maintenance, upgrades, and replacements. Tests potential system changes to ensure conformance with specifications and requirements.
• Coordinates and plans the migration of computer systems from test to production environments. Troubleshoots problems.
• Identifies and analyzes complex or conflicting work processes; consults with customers on system or process changes to meet their needs. Recommends complementary technology and work process changes.
• Recommends the acquisition or retirement of systems based on department needs; communicates with vendors regarding software and hardware costs and availability.
• Examines manual and/or older systems to identify functionality issues; establishes integration points between software applications.
• Documents business processes and procedures for related software and hardware; writes and edits training manuals. Communicates with vendors about products, pricing, schedules, and problems. Ensures vendors adhere to contract requirements.
• Responds to varied information requests. Creates custom reports and queries to support specific customer information needs.
• Creates and maintains various technical reports. Maintains legally required records and reports according to regulations.
• Perform related work as assigned.

Open Entry Requirements:
(Open-entry applicants must meet all requirements when they apply.) 

• Education: A Bachelor's degree from an accredited four-year college or university with major coursework in business or public administration, accounting, information systems, or a closely related field, AND 
• Experience: Four years of professional experience analyzing, documenting, implementing and maintaining operational business systems or process improvements, including at least two years at a journey level and one year of project leadership.
• Substitution: An equivalent combination of education, training and experience may also be qualifying.

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire.
 
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a City of Spokane employment application online by 4:00 p.m. on the filing cut-off date.

Upon request, at time of application, the City will provide alternative accessible tests to individuals with disabilities that impair manual, sensory, or speaking skills needed to take the test, unless the test is intended to measure those skills.
 
The examination will consist of a Training and Experience Evaluation (T&E), with scoring weight assigned as follows:

• T&E 100%

 
TRAINING AND EXPERIENCE EVALUATION DETAILS

• Copies of your college or university transcripts (unofficial transcripts are accepted) may be a required part of this application and will be used to verify that you meet the minimum qualifications, as posted on the job announcement.
• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• Resumes or questionnaires uploaded as attachments will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., and copy/paste from a previous answer are not qualifying responses and will not be considered.

 
EXAMINATION DETAILS:
This is an online examination and will require a computer. If you do not have access to a computer, please notify Civil Service so that one may be provided.
 
Training and Experience examination links with instructions will be emailed prior to 12:00 a.m. Pacific Time on the start date and will expire at 11:59 p.m. on the due date as listed below. Keep in mind that the test link will be emailed from City of Spokane (info@governmentjobs.com).

• Applicants who apply and meet the minimum qualifications between Monday, March 18, 2024, and Monday, April 1, 2024, will test Thursday, April 4, 2024, through Tuesday, April 9, 2024.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.