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Working within the Communications and Community Engagement (CCE) Department and reporting to the Director of CCE, the Community Engagement Specialist/Social Media Manager’s (CES/SMM) core responsibilities are to coordinate both in person and online information sharing and engagement opportunities for the community. This includes in person work such as coordinating the City Hall Neighborhood and virtual meetings series, the City’s annual Civic Day event, and other community meetings or events. Central to the role is also the direct management of the City’s main social media feeds and oversight and support of social media use by all other City departments. The CES/SMM serves as a connector for community engagement and outreach efforts of all departments (e.g., convening CESs from all departments to share best practices). Finally, as a key member of the Communications team, the CES/SMM supports CCE’s continual integration of new, useful, and equitable communication and engagement methods, and supports the full range of communications functions as needed including but not limited to support for emergency communications, help coordinating multilingual communications, public announcements, newsletter content, constituent correspondence, and overall content creation (print and digital), etc. Employee is required to perform all similar or related duties.
Essential Functions:The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Social Media Management
City Hall Neighborhood Series, Civic Engagement Meetings, and Event Coordination
Community Engagement
Communications duties for community:
Event coordination and social sharing:
Education and Experience: Bachelor’s Degree and three (3) years experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Knowledge, Abilities and Skill
Knowledge: Excellent knowledge of grammar and usage. Good knowledge of and strong interest in local government. Strong understanding of and talent for community-oriented social media and new media. Facility with outreach and engagement strategies. Thorough understanding of the components of quality constituent service and community relations.
Ability: Ability to meet and serve the public effectively and appropriately; ability to handle problems and emergencies effectively; ability to flex to take on unexpected tasks as they arise; ability to communicate clearly, both orally and in writing; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to maintain professional collaboration with City employees, City officials and members of the general public; ability to juggle multiple assignments and to meet deadlines; ability to inspire interest and engagement via compelling communication and effective outreach; comfortable recording mass notification messages.
Skill: Excellent organizational skills; superior social media skills, web content development skills, and interpersonal skills; effective meeting facilitation skills; excellent writing skills and instinct for appropriate formats for varied needs; unfailing skill in researching and communicating accurate information; comfortable with social media analytics; ease with creative thinking, idea generation, brainstorming; competent in the use of personal computers and office software including word processing, spreadsheet applications, e-newsletter software, design software, document sharing, basic HTML and, social media management tools, etc.
Work EnvironmentThe work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments.
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Physical Skills
Minimal physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as office equipment or photocopy paper (up to 30lbs.). When in the field, more physical skill may be required to accomplish the duties required.
Motor Skills
Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers.
Visual Skills
Visual demands require constantly reading documents for general understanding and analytical purposes.
Hours: Full-Time
Salary: $64,935.93 annualized, plus benefits
Union: Non-Union
FLSA: Exempt
Date Posted: May 23, 2024
City of Somerville residents are especially encouraged to apply.
The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact Adrienne Pomeroy at 617-625-6600 x 2059 or apomeroy@somervillema.gov.
Pre-Employment Requirements for All Employees:Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville and not a binding contract.
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Full Time
$71k-91k (estimate)
06/08/2024
06/22/2024
somervillema.gov
SOMERVILLE, MA
500 - 1,000
Private
$5M - $10M