Position Description

Job Responsibilities

• Research, document, and troubleshoot AV systems.
• Deploy and maintain both standard and specialized AV solutions.
• Ensure seamless service offerings for City customers.

• Provide expert consultation to City customers on AV requirements.
• Develop tailored solutions to address specific client needs.
• Train users across different skill levels to utilize AV technology effectively.
• Handle RFQ/RFP processes, vendor communication, and installation of new remote meeting technology systems.

• Monitor, update, track, and program installed AV systems.
• Utilize remote administration tools for efficient system management.

• Document AV-related processes and best practices.
• Consult with stakeholders and train teams to execute remote meetings, hybrid meetings, and in-person events.

• Serve as the go-to expert for AV technology deployment, support, and maintenance.
• Stay informed about industry trends and developments.

• Manage AV asset inventory and document equipment lifecycle.
• Develop training materials for effective AV technology use by end-users.

• Collaborate with internal and external stakeholders.
• Continuously improve processes and procedures.
• Other duties as assigned commensurate with an Information Technology Professional - B, (ITP-B) level.

Qualifications

• Minimum 3 years’ experience supporting AV environments used for collaboration including digital signage, video and audio conferencing.
• Excellent research and problem-solving capabilities.
• Demonstrated ability to work effectively under pressure, handle various tasks, and adjust priorities in a fast-paced and ever-changing government technology landscape.
• Proficient in both verbal and written communication, with the ability to customize content and delivery for specific target audiences, including strong technical and business writing skills.
• Experience providing administrative support for Cisco Webex room systems.
• In-depth knowledge of industry standards and as well as IT networking.
• Must be able to: lift 25#s, stand for long periods of time, take equipment on and off shelves, work around and under desks, climb flights of stairs and must be able to walk frequently for extended periods of time.
• Must possess a valid driver’s license or provide evidence of equivalent mobility in order to travel to city facilities to deliver/install equipment statewide.

• Minimum 3 years’ professional IT experience; one year in a Tier 2 or Tier 3 technical staff role.
• Associate degree or higher in media technology, computer science or a related field, or equivalent professional work experience.
• Minimum one (1) year experience in vendor management.
• Experience and/or training as an A/V design engineer.
• Possess industry certifications within the following areas: Crestron, AMX, Extron, BIAMP, QSC, POLYCOM, Cisco.
• Experience with industry standards for conference room and video conferencing such as Cisco Webex, Polycom, Microsoft.
• Project Management training/experience.
• Ability to work with diverse populations.
• Proficiency in technical writing, coupled with the capability to work both independently and cross-functionally within a professional technical team.
• Strong analytical, critical thinking, and problem-solving skills.
• Experience providing exceptional support to executives.
• Ability to make sound judgments, prioritize and complete tasks in a high-pressure, fast-paced environment with minimal supervision.

Additional Information

Additional Information:

The full salary range for this position is $45.44 - $68.20 per hour.

The salary for this individual role has been identified up to $60.00 per hour, depending on experience.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.