Provides accurate information to the general public regarding the Rent Control Charter Amendment, rules, regulations, registration fees, and policies. Conducts research involving property records. Processes complaints and petitions and assists with special projects.
SUPERVISION:
Works under the administrative supervision of the Public Information Manager, who outlines work assignments, periodically reviews work in progress and reviews completed work. No supervision exercised.Responds to inquiries from the public regarding the Rent Control Charter Amendment, rules, regulations and policies by phone, in person, in writing and by e-mail. Makes referrals to other agencies as appropriate.
Performs a variety of administrative duties that may include drafting correspondence, writing public handouts and newsletter articles, tracking data, conducting research and preparing summary reports.
Advises the public regarding procedures and bases for filing petitions for individual rent adjustments. Receives and reviews petitions for rent adjustments for completeness and accuracy.
Accepts and processes check and cash payments. Monitors payment processing software to ensure payments are properly reconciled and applied to the correct properties. Researches billing issues and responds to billing inquiries.
Reviews fee waiver applications for eligibility. Calculates fees, refunds, and adjustments. Generates invoices and related correspondence. Prepares proper forms for treasury deposits and warrants.
Keeps abreast of state legislation, local regulations and policies relevant to housing issues.
Submits written questions and fact patterns raised by public inquiries to the Board's Legal Department for legal interpretation and advice.
Researches and provides relevant property information to the public.
Determines if rental units are properly registered. Reviews and updates computer printout for data entry.
Attends community and neighborhood meetings and provides information regarding the rent control law and regulations.
Consults and works with other City departments concerning issues of apartment habitability, tenant harassment and relocation benefits. Informally resolves minor disputes between tenants and landlords on relocation benefits, as directed.
Performs other related duties as assigned.MINIMUM QUALIFICATIONS:
Knowledge, Abilities and Skills:
Knowledge of:
Research methods
Methods of data collection, monitoring and evaluation
Report writing techniques
Ability to:
Learn, interpret and apply the Rent Control Charter Amendment, rules, regulations and policies
Learn Rent Control annual billing and billing adjustment procedures
Communicate effectively both orally and in writing
Explain legal concepts and administrative procedures clearly and simply to a variety of different individuals/groups
Establish and maintain effective and cooperative working relationships with department staff, other City employees and the public
Remain calm, tactful, and diplomatic in hostile situations
Provide effective customer service
Review data and make recommendations
Perform basic mathematical calculations
Skill in:
Reading, writing and communicating in English at an appropriate level
The use of computers and related word processing, database and spreadsheet applications
Education, Training and Experience:
A bachelor's degree from an accredited college or university. Two years of experience providing information to the public which has involved the interpretation and application of laws, rules, and regulations. Bilingual skills are desirable.How to Apply: 
 
Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
 
You must attach a copy of your college level transcripts or diploma to your online application in order to qualify for this position. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being disqualified.
 
Selection Process: 
 
All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following: written examination, performance test; evaluation of qualifications, oral interview or any combination of these.
Background Investigation: 
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
 
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
 
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
 
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
 
WORKING CONDITIONS:
Work is generally performed in a busy office environment. Must be able to work as part of a team and handle a high volume of public contact and multiple project assignments in a timely manner.