Under the supervision of the director of IT, the IT Technology Support Specialist functions as an information technology professional and is responsible for a variety of project, program, and system assignments within the Department of IT. Provides strategic planning for project, program and system management, aligning skills and resources; monitors, manages, and controls assigned projects and tasks according to the policies, standards, and operating procedures of the IT Department; and provide for all requisite management to fulfill the system/program/project requirements including requisitions and oversight of quality assurance. Performs a range of professional assignments, and consults with the IT director to carry out assignments that have significant impact on the City and other departments, and to determine appropriate courses of action. Designs and develops the configurations to be deployed on systems using the approved solution assessment to meet the other departments and staff requirements. Provides technical assistance to other departments and units in project prioritization, resource allocation, and system reviews. Researches, collects, and evaluates project data necessary to meet project/system reporting and evaluation requirements. Helps departments and units maintain their computers and networking systems.
ESSENTIAL JOB FUNCTIONS:
Computer workstation, cell phone, laptop, servers, printers, plotters, terminals, facsimile, copy machines, scanners, digital video recording equipment, switches and hubs, data communication systems, routers, imaging systems, mobile data terminals, firewalls. Cable termination and testing tools. Must be proficient, but not limited to common Microsoft applications such as Windows, Microsoft Office and Microsoft Internet Explorer. Active directory management. Various application software utilized by city departments.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Works in a well-lighted, air-conditioned office with limited hazard to health or body; be exposed to some degree of physical exertion in order to manipulate objects weighing 30-50 pounds; with some possible lifting of equipment to exceed 50 lbs. Will have some unusual working hours (evenings and weekends); may involve occasional travel.
Required Bachelor's degree in one of the following areas: computer science, computer information systems - (Certifications and experience in appropriate field may be substituted).
Preferred experience with many of the following: Cisco Switches, Extreme Switches, Fortinet Routers, Server backup practices, VOIP phones, DHCP, DNS, VLAN, VPN, SQL, Active Directory, Group Policies, Batch scripting, Linux, Windows Server 2003/2008/2012/2016, Windows Server Update Services (WSUS), Windows Office Software, Google apps and email, Content Manager systems, PowerShell Scripting, VMWare vSphere, Enterprise Antivirus Software.
San Juan, TX
50 - 100
The job skills required for Technology Support Specialist include Networking, Computer science, SQL, Active Directory, Linux, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technology Support Specialist job description and responsibilities
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Support Specialist jobs
Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.
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The minimum education requirement for a technical support specialist role can vary from position to position.
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Most technical support specialists acquire at least some on-the-job training after they are hired.
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Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.
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A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.
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Step 3: View the best colleges and universities for Technology Support Specialist.
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