Under administrative direction, is responsible for coordinating systems analysis, maintenance and development activities through direct and indirect staff. Lead teams in the areas of scheduling, technical direction, future planning and standard practices. Participate in budgeting and capital equipment processes and quality improvement activities for the organization. Working conditions are primarily inside an office environment. Exercises direct supervision over assigned staff. 
This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.
Work Location
Our teams work remotely but required to report to the office 1 day per month, or as required.
Candidate must reside within a 100 mile radius of the City of San Antonio.
Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

• IT Business Management: Manages staff within assigned area, conducting hiring, training and performance review activities as required. Supports budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Supports procurement processes related to services and/or products necessary for the organization. Supports department-wide IT strategic and operational planning activities.
• Customer Business Requirements: Works with business partners to understand business needs.
• Customer Technology Planning: Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives.
• IT Initiatives: Manages the implementation of IT initiatives to support business strategy.
• Technical Solution Identification and Procurement: Participates with end users and management in the identification and evaluation of information systems requirements, and develops plans to insure the completion of these activities. Develops plans for the completion of major applications. Coordinates the acquisition of approved hardware and software including the planning for migration, installation, and training.
• Service Quality: Provides high-quality services at optimal cost to customers.
• Business Process Improvement: Develops and implements technologies to improve the performance of a business process and increase efficiency and effectiveness.
• Vendor Management: Manages vendor relationships to maximize value to the business.
• Technical Standards: Contributes to the development of standards and recommends changes to systems/applications. Provides technical and business expertise.
• Staff Resource Optimization: Identifies the roles, skills and knowledge required. Ensures staff has the resources and skills needed to support all work initiatives. Participates in IT workforce deployment activities.
• End User Training: Manages the development and delivery of training for internal IT users to ensure productive use of existing and new systems.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's degree from an accredited college or university.
• Three (3) years of relevant technical and business experience, to include one or more business and technical processes.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Preferred Qualifications

• Five (5) years of experience in a technical/managerial role supporting enterprise applications within a large, complex, organization.
• Five (5) years of experience providing excellent support for IT customers.
• Five (5) years of experience supervising teams of developers during analysis, planning, development, implementation, and support of technical solutions.
• Five (5) years of experience in supervising employees.
• Proficiency in leading teams using Agile methodology.
• Proficiency in System Development Life Cycle processes and practices.
• Ability to manage a multi-million dollar budget and large project implementations.

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. 

Work Complexity and Examples

• Manages small teams of individuals in IT.