CITY OF ROSWELL

Equal Opportunity Employer

Consolidated Dispatch

Emergency Communications Dispatcher

Date Open: November 9, 2022

Schedule: Days and hours will vary weekly per schedule.

Status: Non-Exempt, Hourly

Type: Regular Full Time

Grade: 37 $18.01

Date Closed: Until Filled

SUMMARY: Under general supervision, answers emergency and non-emergency calls for service to the Pecos Valley Regional Communications Center (PVRCC); takes information from callers, and enters information into Computer Aided Dispatch (CAD) database; provides assistance and information to Police Officers, Sheriff’s Deputies, Firefighters, other emergency services agencies, and general public.
ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Answers emergency and non-emergency calls for law enforcement, fire and emergency medical services; determines appropriate call classification and priority; provides services and information within scope of authority and training, and refers complex issues to supervisor; duties may vary according to job assignment.
• Interviews and calms callers; gathers information; determines appropriate agencies and personnel to respond; dispatches emergency responders; relays pertinent information to public safety personnel in a concise, organized and understandable manner; monitors radio channels and provides immediate information and assistance.
• Enters call information into CAD system; provides detailed call information to emergency responders; maintains status and awareness of all unit locations; monitors message traffic, and relays information to assure that responders’ safety is top priority.
• Follows PVRCC procedures to provide assistance and information to emergency services personnel and the general public; notifies other state, federal and regional agencies as directed.
• Notifies key personnel on critical incidents; contacts other public safety agencies for information and resources as needed.
• Searches state and national databases at law enforcement’s request; enters and retrieves data from the National Crime Information Center (NCIC); receives and sends information to and from other agencies and jurisdictions.
• Supports the relationship between the City of Roswell and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS:
Education, Training and Experience Guidelines:
High School Diploma or GED equivalent; AND one year of customer service and computer experience.
Knowledge of:

• City policies and procedures.
• City, state, and federal ordinances, statutes and codes governing dispatch of emergency services.

Skill in:

• Working effectively under stressful conditions and emergency situations.
• Assessing and prioritizing multiple incidents, tasks, projects and demands.
• Ability to obtain information from hostile or emotional callers.
• Communicating clearly and concisely, both verbally and written and relaying details accurately.
• Working as a team member with emergency responders and other jurisdictions.
• Operating a personal computer utilizing standard and specialized software.

LICENSE AND CERTIFICATION REQUIREMENTS:

Must possess and maintain a Class D Drivers’ License issued by the State of New Mexico.

Certifications as Emergency Medical Dispatcher and Public Safety Telecommunicator by the New Mexico Law Enforcement Academy is required within one year of hire.

Certification for National Crime Information Center (NCIC) access is required within six months of hire.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:Work is performed in a fast paced, high volume call center environment.
PRE-EMPLOYMENT REQUIREMENTS:

• Must be able to pass a rigid background investigation including work history, criminal records, driving records and other records deemed necessary.
• Must pass a pre-employment drug screen administered by a city designated facility.
• Must be able to type 35 words per minute and pass a job skills test.
• Must pass a pre-employment hearing test administered by a city designated facility.

CONDITIONS OF CONTINUED EMPLOYMENT:

Incumbents and candidates must have and maintain a satisfactory driving record and insurability in accordance with the City’s insurance carrier.

Job Type: Full-time

Pay: From $18.01 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person