Nature of Work
Under general supervision of the Information Services Manager, this position works closely with fellow IS team members to provide information services to the organization. Responsibilities include hardware and software installation, maintenance, and support for servers, workstations, mobile devices, and networking equipment; participation in the design, implementation, and on-going support of IT solutions and end user service. Essential to the success of this position and the team, are excellent technical and analytical skills, great inter-personal communication, as well as the willingness and ability to learn continuously.
Compensation
The starting pay rate is $75,358 - $88,656 based on previous experience. Individuals in the role can advance to a maximum rate of $110,822 based on performance and tenure.
*Analyze, Design, Test, Implement and Maintain IT Systems

• Install and maintain operating and application software.
• Ensure effective system integration between multiple platforms.
• Ensure software is current release and operating at peak performance.
• Provide recommendations for software and equipment upgrades to ensure adequate capacity and throughput.
• Work with outside vendors as needed and when appropriate.

*Security

• Ensure that systems are secure from both internal and external threats as well as unauthorized access and use.
• Deploy and maintain systems that provide physical and cyber security for city employees and IT systems.
• Monitor and ensure adherence to security mandates in the industry.

*Disaster Recovery

• Assist the Systems Administrators in deploying and maintaining an effective backup and recovery strategy.
• Ensure precise documentation of the recovery processes and procedures.
• Continually test, evaluate and adjust recovery plans as business continuance requires.

*Provide quality of service to city employees

• Provide technical assistance to personnel throughout the organization.
• Troubleshoot and implement solutions to technical processing problems.
• Ensure peak performance and utilization of network resources through tuning and upgrades when appropriate.

New Technologies

• Stay abreast of changes in the network technology industry.
• Assist in positioning the city to effectively utilize state of the art technology for IT solutions.
• Provide recommendations for the implementation of new technology.

Education and Experience
A Bachelor's degree in Computer Science, Computer Information Systems, Information Technology or closely related field from an accredited four-year college or university
OR
An Associate's degree in Computer Science, Computer Information Systems, Information Technology or closely related field AND five (5) years of full-time employment experience performing systems administration and software application development duties.
Licenses and/or Certifications
Valid Driver's License
Desirable Qualifications
Microsoft, VMware, Office 365, Extreme/Cisco, or related technology certification desired.