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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:
Are you Richmond R.E.A.D.Y?
Respect. Equity. Accountability. Diversity…you!!!
Richmond, the capital city of Virginia, is located on the heart of the James River. Our unique corner of the commonwealth offers a special blend of diverse and equitable opportunities for residents and businesses. As a team member of the City of Richmond, you can enjoy access to services, support, and recreation, which make the city a world-class place to live, work, play, and raise a family. We invite you to explore our many vibrant communities and discover all that we have to offer…Are you Richmond Ready!
The City of Richmond Department of Information Technology is seeking to fill a Technology Specialist position. The incumbent in this position will provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Installs, configures, and upgrades computer hardware and software. Provides end-user software troubleshooting and support. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides troubleshooting and support. Participates in the administration of ITSM systems. Provides phone and help-desk support for local and off-site users.
Our End User Services (EUS) team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We are seeking energetic, forward-thinking professionals to join our Information Technology Team in RVA. As part of that team, you will have the opportunity to work with our support teams to identify and tackle the biggest opportunities and challenges at the City of Richmond VA, Overall, our EUS team offers technology professionals incredible opportunities to learn from others across our IT Department(s), to challenge themselves, and to expand their technology careers.
This position is a technical position with people leadership and service delivery management.
Primary Responsibilities:
Incumbents serves as an Essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather
The incumbent in this position is required to serve on-call 24 hours/7 days a week to provide leadership for the support and resolution of problems for critical systems and applications within the assigned City of Richmond portfolio.
KNOWLEDGE SKILLS AND ABILITIES:
Considerable knowledge in of assembly, installation and use of Windows based PC's; common computer software programs including Microsoft Office Suite; electronic databases and related software applications including RAPIDS, Envisionware Coin Bill Acceptor, etc.; office equipment including mobile devices; and specific and advanced technical skills in area of focus such as telecommunications, networking, and wired networking. Demonstrated skills in maintaining and reviewing work orders; communicating to various internal and external departments; interacting with a wide variety of people (staff and public) with varying degrees of technical or communication skills; replacing and installing various computer equipment such as memory cards, power supplies, monitors, etc.; and using network switches and cabling. Demonstrated abilities in adapting; analyzing; paying attention to detail; following standard procedures and established practices; multi-tasking; problem solving; and working effectively in teams.
MINIMUM TRAINING AND EXPERIENCE:
LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Talent Acquisition Partner, Senior at (804) 646-4705 or by email at Jessica.McKenzie@RVA.GOV.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans-We are an Official V3 Certified Company.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".
The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
Full Time
$60k-77k (estimate)
12/09/2023
05/27/2024
The following is the career advancement route for Technology Specialist positions, which can be used as a reference in future career path planning. As a Technology Specialist, it can be promoted into senior positions as a Consultant - Education that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Specialist. You can explore the career advancement for a Technology Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technology Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technology Specialist job description and responsibilities
Technology specialists provide support services for technological systems, programs, and networks.
03/16/2022: Houston, TX
Specialists can also do roles of software engineers, software developers, database administrators, system analysts, computer security technicians, and network analysts, among others.
02/27/2022: Richland, WA
They should be technology-savvy and be able to resolve all the technical difficulties.
02/19/2022: Billings, MT
Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations.
02/14/2022: Parkersburg, WV
Unlike using the more traditional marketing channels, digital marketers effectively communicate through appropriate technology platforms.
03/18/2022: Olympia, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Specialist jobs
Develop Excellent Communication Skills.
04/18/2022: Gary, IN
Learn Relevant Tech Skills and Gain Experience.
05/09/2022: Columbus, OH
Practice fixing common computer problems.
03/30/2022: San Bernardino, CA
promoting certain technology products or services.
03/03/2022: Pensacola, FL
Set clear expectations with each assignment.
04/25/2022: Corpus Christi, TX
Step 3: View the best colleges and universities for Technology Specialist.