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UTILITY BILLING TECHNICIAN
The City of Pierre is looking for a motivated and skilled Utility Billing Technician to join the Finance team. This is a full-time position responsible for accurate and timely utility billing, as well as independently and proactively identifying and troubleshooting problems and customer concerns.
This position performs the utility billing functions as well as playing a key role in customer service; maintains all meter and utility account records, energy assistance contracts, and processes utility service orders.
This position also manages the Bright Energy Solutions Rebate Program. As a part of Finance, this position alternately balances registers and reviews and posts the daily bank deposit;
as well as processes the online bank ACH file transfer as needed.This position requires strong systems, analysis, and customer service skills.
Utility Billing Technician
Finance
JOB SUMMARY
This position is responsible for overseeing all utility billing functions as well as playing a key role in customer service, including dealing with difficult customer inquiries and problems.
MAJOR DUTIES
Assembles, prepares, calculates, and adjusts monthly utility bills. Process penalties on past due accounts. Assemble and mail disconnection notices.
Send payment reminder calls / texts. Assemble list of past due accounts for disconnection.
KNOWLEDGE REQUIRED BY THE POSITION
SUPERVISORY CONTROLS
The Finance Officer assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include current utility rates and fees and city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY / SCOPE OF WORK
CONTACTS
PHYSICAL DEMANDS / WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.
The employee occasionally lifts light and heavy objects.
The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
Experience sufficient to thoroughly understand the work of this position, to be able to answer questions and resolve problems, usually associated with one to two years of experience.
Qualifications
Associates degree in related occupational field or an equivalent combination of education and experience.
Miscellaneous Information
UP TO $3000 HIRING BONUS!
Last updated : 2024-04-19
Full Time
$39k-49k (estimate)
04/20/2024
07/18/2024
cityofpierre.org
PIERRE, SD
50 - 100
1883
$10M - $50M
The job skills required for Utility technician include Troubleshooting, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an Utility technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Utility technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Utility technician positions, which can be used as a reference in future career path planning. As an Utility technician, it can be promoted into senior positions as a Facility Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Utility technician. You can explore the career advancement for an Utility technician below and select your interested title to get hiring information.
If you are interested in becoming an Utility Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Utility Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Utility Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Utility Technician jobs
Earn a high school diploma or GED.
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Experience with common power and hand tools
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Step 3: View the best colleges and universities for Utility Technician.