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A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
Agency Description
The PHL Service Design Studio (SDS) is an office within the Office of the Chief Administrative Officer (CAO) and leads service improvement initiatives at the City of Philadelphia.
We, SDS, believe we’re closer to creating a more just city when residents and colleagues—who have and continue to be marginalized by government actions—can access and deliver government services with ease and agency. To support this belief, we collaborate with community members and staff at all levels of government to design accessible, equitable, and trauma-responsive services that honor the diverse needs of Philadelphians.
We lead service improvement projects by providing design research and evaluation, strategic service design, participatory and collaborative design, implementation and change management support, strategic planning, and project management.
We help our partners and collaborators:
As a team, we value:
For more information,
Salary: The maximum salary for this role is $95,000.
Position summary:
We are hiring two Service Design Strategists with a focus on community co-design.
Co-design, or collaborative design, is a practice that strives to share power with communities most impacted by design processes and its outcomes. Designing with, not for communities is at the heart of co-design. At SDS, co-design processes build the capacity of those who are most impacted and who bring expertise derived from lived experience to collectively make decisions around issues and service improvements, with a particular focus on communities often marginalized by design.
As a Service Design Strategist with a focus on community co-design, you’ll:
In the near-term, you’ll be working with a cross-agency team to deliver projects connected to Executive Order 2-24—ensuring a local government that’s visible, responsive, and effective.
Essential functions:
NOTE: When we say “co-designers,” we’re referring to the people who are our main collaborators within a project. Co-designers could be community members or direct service staff within a City of Philadelphia department.
Condition-setting
Co-learning (or design research)
Co-visioning (or design strategy)
Co-creating (or prototyping)
Implementation
Project management
Leadership
Standards development
Competencies, knowledge, skills, and abilities:
A successful candidate will have:
HOW TO APPLY
Complete applications are due on Sunday, June 9, 2024, by midnight ET.
NOTE: To ensure our hiring process is unbiased, we will not be facilitating one-on-one informational sessions with professional peers while we’re actively hiring.
You should submit the following through Smart Recruiters:
Our hiring process is as follows:
Start date
We'd like the new employee to start in August or early September 2024.
Work schedule
The team works 37.5 hours a week. Currently, we’re on a hybrid schedule, but soon we’ll transition back into the office full time. However, a lot of flexibilities will remain with your schedule.
Residency
A successful candidate must be a city of Philadelphia resident within six months of hire.
Discover the Perks of Being a City of Philadelphia Employee:
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
Full Time
$91k-115k (estimate)
05/20/2024
07/19/2024
PHILA.GOV
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