• Graduation from high school or equivalent; and

• One (1) year of experience in customer service, healthcare, call centers, emergency dispatch, or as an Emergency Medical Technician, Paramedic, Firefighter, Police Officer, or an Air Traffic Controller, or any equivalent combination or related training and experience in one of these fields.

• Combination of education, training, and/or work experience equal to or higher than the requirements listed above as determined by Human Resources.

• State of Florida, Department of Health, Public Safety Telecommunicator Certification within one (1) year of the date of employment or promotion into this classification.
• State of Florida, Florida Department of Law Enforcement (FDLE) NCIC/FCIC System certification within 30 days of employment.
• Certification for State of Florida, Department of Highway Safety & Motor Vehicles (DAVID) NIMS/FEMA Training
• Completion of Basic Life Support and AED training within in 30 days of employment.
• Possession of an appropriate driver license for equipment operated and any license, training or certification required by law or regulation to complete assigned tasks.
• Submission of the following test results is required if you do not have two (2) or more years of experience as a Public Safety Telecommunicator or Certified Police Officer:
  • Typing Test; 25 correct words per minute
  • 911 Emergency Dispatcher; 70% or above

• Receives and answers enhanced 911 calls from citizens needing Police, Fire or EMS in order to provide emergency assistance.
• Answers administrative lines from citizens, ring downs from other law enforcement agencies, and public utilities in support of emergency communication operations.
• Enters responses into the CAD (Computer Aided-Dispatch) system while following nationally recognized protocols such as verifying location, identifying nature of service and contact with other emergency services, i.e. Fire and or EMS.
• Provide quick response from Police or Fire for the citizens of Pensacola, while citizens and their property are safe.
• Assigns complaints to Police and Fire officers, and maintains current status of officers.
• Monitors radio channels and alarms.
• Operates NCIC/FCIC system for inquiries regarding persons, vehicles, boats and articles.
• Performs paging and/or calling of specialized units.
• Operates teletype and other office machines
• Provides non-emergency support for the officers and citizens by providing assistance such as obtaining wreckers, coordinating traffic light repairs, tree removal, street sign replacement and road blockage for safety.
• Performs related duties as required.

• Knowledge in the operating characteristics of the communications equipment used in the system.
• Knowledge of the functions, procedures, policies, and regulations of the Police and Fire Departments.
• Knowledge of the geography of the city.
• Knowledge of proper radio procedures and protocol.
• Knowledge of public safety information systems (i.e. Mach Alerting, NCIC/FCIC, DAVID).
• Knowledge of law enforcement methods and procedures.
• Ability to elicit information necessary for proper dispatching.
• Ability to assess situations and make fast, accurate decisions.
• Ability to speak clearly, distinctly, politely, and remain calm.
• Ability to prioritize.
• Ability to multi-task and utilize multi-functional skills.
• Ability to think and act clearly, quickly, and calmly in emergency and non-emergency situations.
• Ability to communicate effectively, both orally and in writing.
• Ability to communicate, interpret, and enter required data into a computer terminal with accuracy and speed.
• Ability to write legibly.
• Ability to establish and maintain effective working relationships with associates and the general public.
• Ability to transcribe information from verbal communication.
• Skilled in keyboarding.
• Skilled in the use of computer aided dispatch systems.
• Skilled in the use of telecommunications systems.
• Skilled in the operation of radio transmitting and receiving equipment.

Application Special Instructions

Taking and passing of the following test results is required if you do not have two (2) or more years of experience as a Public Safety Telecommunicator or Certified Police Officer:

You can only take these exams once every 2 weeks. If you fail any of these exams, then you will have to wait 2 weeks to retake the exams that you did not pass. ***Some of these exams have an audio component, so make sure your audio is turned on your computer.***

• Typing Test (Score at least 25 correct words per minute)
• 911 Emergency Dispatcher (Score 70% or above)
  ***Please email Career Source Escarosa Staff at eskillstaff@careersourceescarosa.com with your full name, email, and the tests you need to take for this position and they will send you an email back with a link to take the tests. The phone number for CareerSource Escarosa is (850) 607-8700.*** 

Please email Emily Leyshon, Human Resources Coordinator at eleyshon@cityofpensacola.com once you complete the exams and she can follow up on your results and attach them to your application. 

Also, make sure to list references in your reference section that are different from your supervisors listed in your employment information section.
If you have any questions, you may contact Officer Isenberg at the Pensacola Police Department. He can be reached at kisenberg@cityofpensacola.com. You can also contact Emily Leyshon in Human Resources with questions about the application at (850) 435-1660.