Duties: Manage swimming pool operations and ensure safety, cleanliness and quality customer service for all City of Pasadena citizens and its guests. Manage assistant pool managers, pool managers, managers in training, cashiers, swim lesson instructors, lifeguards and all guests of the facility ensuring the safety of each. The Head Pool Manager position is a seasonal position with the City of Pasadena Parks & Recreation Department. Scheduling: Provide a fair and reasonable schedule for all staff. Manage Daily Operations: Understand the importance of daily operations and ensure all chemical, cleaning, daily-log sheets, lifeguard duties and cashier duties are completed. Customer Satisfaction: Display customer service with greetings, surveys, and acknowledgments. Handle customer concerns promptly and provide feedback to ensure customer satisfaction. Ensure all staff is giving the same customer service. In-Service Trainings: Attend and actively participate in ALL In-Service Trainings. Provide in-service training weekly and follow schedule provide by the Aquatics Office. Ensure the quality of the skills of each lifeguard is at the City of Pasadena Aquatics standards and above. Recognize skills that are not up to standard and provide assistant for the lifeguards to ensure their skills and knowledge are at a level of satisfaction and are capable of performing patron surveillance. Discipline: First understand the City of Pasadena's Corrective Action Method: Provide coaching to help employees understand their job requirements and tools to help employees meet their job expectations. Document all actions of the employee and of yourself as the pool manager to maintain accurate records of every account when dealing with discipline. Follow the city's guidelines of Coaching, Performance Counseling, Informal Reminders, Formal Reminders, Performance Improvement Plans, and if all else fails Termination policies. Documentation: Keep files, reports, employee time sheets, chemical-log sheets, daily checklist, in-service sign-in sheets, etc...completed and organized. Be thorough with all documents and ensure they are completed and filed so easily accessible for Aquatics Manager & Asst. Manager. Required Work Days/Times/Hours: Managers hours will vary weekly depending on which pool they work at. Pool Managers may be scheduled to work as early as 5 a.m. and as late as 9 p.m. ALL In-Service Trainings are mandatory for Head Pool Managers. Managers are also required to attend bi-weekly managers meetings. Managers may be asked to cover shifts at other City of Pasadena pools. Must have and maintain, without interruption, all necessary licenses, certifications, clearances, and/or job requirements. Works the assigned schedule and complies with the City's timekeeping and attendance policy.

Qualifications: American Red Cross in Lifeguarding, CPR w/ AED, and First Aid, Water Park Certification, Blood Borne Pathogens, Lifeguard Instructors. PREFFERED: American Red Cross Water Safety Instructor