This employment opportunity is open to all qualified candidates. It will be open until filled. Early submissions are encouraged.

The City of Oxnard's Housing Department is seeking a Homeless Programs Administrator who is highly motivated to work in homeless services and who recognizes housing as the solution to homelessness. This position includes direct engagement with homeless individuals and families, maintaining an inventory of community resources available, and engagement with external service providers. The Homeless Program Administrator provides both direct assistance and clerical functions related to supporting individuals on a path from homelessness to housing - including assistance accessing tenant-based rental assistance and other permanent housing options.

WHAT YOU'LL DO:

• Respond to homeless individuals and families inquiring about homeless assistance programs and services

• Provide information and referral to service providers/benefits/programs; provide “warm” referrals to city-funded homeless service agencies
• Provide direct assistance when possible, such as interpreting policies, rules and regulations; assisting with the completion of applications and other paperwork; giving directions and instructions on accessing programs etc.
• Outreach to people experiencing homelessness to inform them of services available and support engagement into those services
• Ability to work compassionately with people from a variety of backgrounds and life experiences including people who have experienced long term homelessness, trauma, mental health issues and addictions
• Collaborate with landlords, the Housing Authority, employers, City staff from across various departments and anyone else as needed to assist homeless individuals and families
• Provide housing stability support to previously homeless individuals who are now housed
• Plan, schedule and participate in stakeholder meetings, committees, and events.
• Use and maintain access requirements for HMIS
• Contribute ideas to the development of homeless services planning

• Provide administrative/clerical support. Example include: drafting reports, processing invoices, updating websites, facilitating meetings, taking minutes, etc

PAYROLL TITLE: Administrative Services Specialist

SUPERVISION EXERCISED / SUPERVISION RECEIVED:

As assigned, incumbents may serve as a lead worker, assigning work and monitoring work completion. Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

Essential Functions

(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)

Provides specialized office work and customer service in support of internal and external customers.

May serve as a lead worker assigning work and monitoring work completion.

Researches, reviews and provides resolution to escalated issues and complaints; gathers and reviews related detailed information; determines best communication methods and procedures to resolve issues.

Reviews and evaluates business processes and procedures; provides recommendations for improved processes and solutions to customer support issues.

Compiles data and performs basic analysis; provides specialized account support which may include reviewing account history information, resolving discrepancies, and/or making adjustments.

Updates and maintains files, records, documents and database information; prepares, updates and maintains business process and procedural documentation; prepares audit, financial and/or other summary reports.

Performs other duties of a similar nature and level as assigned.

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Positions assigned to administrative support may be responsible for:

• Processing complex transactions such as payroll and travel;

• Designing and producing documents and promotional materials;

• Updating websites and/or social media information;

• Preparing and/or processing financial transactions and related reports;

• Setting up and maintaining records management systems;

• Processing applications and/or permits related to assignment;

• Coordinating events and associated logistics;

• Assisting with budget tracking/preparation.

Positions assigned to housing may be responsible for:

• Maintaining spreadsheets;

• Conducting background checks;

• Determining program eligibility;

• Scheduling and conducting interviews with applicants;

• Making referrals to case managers;

• Responding to client questions and resolving complaints;

• Performing inspections of housing units;

• Making home visits;

• Calculating and processing financial transactions.

Minimum Qualifications

The following are the minimum qualifications necessary for entry into the classification:

EDUCATION AND EXPERIENCE:

• High School Diploma or GED and three (3) years of related experience, including one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment;
  OR
• Associate’s degree (or 60 units) in a related field, and one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment

LICENSING/CERTIFICATIONS:

• Valid California Class C Driver’s License with a satisfactory driving record.

OTHER REQUIREMENTS:

• Must be bilingual in English and Spanish

• Must be able to speak and understand English to effectively communicate

DESIRED QUALIFICATIONS:

• Knowledge of tenant-based rental voucher programs

• Knowledge of Housing First, Interviewing, and Trauma Informed Care

• People with lived experience of homelessness encouraged to apply

General Information

APPLICATION PROCESS:

• Submit NEOGOV/Government Jobs on-line application.

• Complete and submit responses to the supplemental questions, if required.

• Upload resume, cover letter, proof of degree (transcript), or other requested documents.

Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.

If you have any questions regarding this recruitment, please contact Megan Ferguson at megan.ferguson@oxnard.orgor (805) 385-8357.