I. Summary of Position

The first level in Airport series is responsible for the upkeep of terminals, hangars and airport grounds. Responsibilities include guiding, towing and organizing aircraft arriving and departing from the Airport, fueling of the aircrafts, maintaining terminal, hangar and airport grounds. This position may also be responsible for snow removal, mowing, carpentry, painting and other tasks to maintain airport facilities.

This is a part-time position which may include working nights, weekends and holidays.

II. Duties and Responsibilities

A. Core Duties and Responsibilities - The following duties are the primary in this position, but do not compose an exclusive or all-encompassing list of duties. Other duties may be assigned or required to accomplish the main goals of this position.

• Guiding, towing, parking, greeting and organizing aircraft arriving or departing

• Coordinating ramp operations and aircraft movement via radio and/or aviation hand signals

• Fueling aircraft

• Operating ground support equipment (fuel pumps, fuel trucks, tractor, etc.)

• Administering fuel and other sales

• Manage wildlife on and around airport grounds

B. Additional Duties and Responsibilities - The following tasks are necessary for operations of the utility, but may be shared with or performed by other staff members. The listed duties do not compose an exclusive or all-encompassing list of additional duties. Other duties may be assigned or required to accomplish the main goals of this position.

• Following established opening and closing routines

• General cleaning (floors, trash, windows, carpets, hanger and shop tidiness, etc.)

• Answer phones and communicate with callers in a friendly, efficient and timely manor

• Other duties which may be assigned

III. Qualifications - The ability to perform the Core Duties and Additional Duties listed above and:

A. Education/Training/Certifications

• High School diploma or equivalent, Valid Driver's License

B. Skills

• Customer Service

• Ability to have a kind and friendly disposition that makes patrons feel welcome, safe and comfortable with the airport facilities, staff and aircraft.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to communicate through different modes with pilots, mechanics, customers, and other staff members.

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Safety

• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

B. Competencies

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.

• Written Communication - Writes clearly and informatively; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Judgment - Includes appropriate people in decision-making process.

• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

• Planning/Organizing - Uses time efficiently; sets goals and objectives.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.

C. Physical Abilities

• Ability to move airplanes and fuel hoses on a regular basis

• Ability to coordinate eyes, hands, feet and limbs in performing movements requiring constant use of physical strength and stamina.

• Ability to sustain prolonged visual and mental concentration. The employee is frequently required to talk and hear.

• The employee must regularly lift and /or move up to 75 pounds.

• Ability to wear common protective or safety equipment such as safety shoes, glasses, gloves, hearing protection and / or hard hats.

IV. Typical Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position is performed in all types of environments. This may include exposure to all weather elements. A typical workday may involve exposure to disagreeable elements, including sounds or noise levels that are distracting or uncomfortable and contaminants or hazardous equipment.

The City of Ottumwa is an Equal Opportunity Employer. In compliance with applicable state and federal law, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the City.

Education / Training

• High school diploma or equivalent
• Possess and maintain a valid driver's license