JOB SUMMARY

The Utilities Billing Supervisor administers, coordinates, and supervises daily operations and activities of the Utility Billing Division. Responsibilities include, but are not limited to utility billing, meter readings, payment collection, cash balancing, and customer service.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Utilities Billing Operations Management (40%)
• Assists with utility billing software, which includes coordination with Information Technology on upgrades, enhancements and problem-solving
• Coordinates meter reading functions for billing and analyzes meter reading input for accuracy
• Monitors operations and activities of the Utility Billing Division; recommends improvements and process modifications and prepares various reports on operations and activities; recommends and implements goals and objectives; develops and implements policies and procedures
• Plans, organizes, reviews and supervises the work of assigned staff within the City’s Utility Billing Division
• Trains employees and evaluates whether staff training needs to be provided outside the department
• Billing and Financial Administration (40%)
• Administers utility billing process including generation of bills and checks, editing and verifying the billing register; updates journals and record systems monthly; compiles, inputs and analyzes data for billing activities; implements account adjustments as appropriate
• Coordinates and manages the preparation and maintenance of required records and files
• Designs and maintains task workflows for all billing functions in accordance with good standards of internal control and maximum efficiency
• Ensures the preparation of delinquent account notices; coordinates the disposition of accounts, maintenance of payment records and distribution of cut-off lists as appropriate
• Ensures timely reconciliations of accounts related to utility billing including, but not limited to accounts receivable balances, cash reconciliation, incoming credit card balances, credit card processor charges and delinquent accounts
• Maintains a variety of records and prepares routine reports on work performance
• Prepares operational analytical and statistical reports; prepares and updates public informational materials related to utility billing
• Ensures reports are accurate and properly completed
• Prepares and manages the Utility Billing program; maintains the call center for the utility billing and analytic program
• Customer Service (20%)
• Assists with customer situations involving account disputes, collections and water turn-offs for delinquent accounts
• Assists in facilitating a good working relationship between the Public Works Department and the Utility Billing Division
• Responds to public, governmental, managerial and interagency inquiries through written correspondence and verbal communications

SUPERVISORY RESPONSIBILITIES

• Directly supervises any positions in the Utility Billing Division
• Supervisory Duties include interviewing and training employees; planning, assigning, coordinating, evaluating, and directing work
• Supervisory Duties include appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems

OTHER DUTIES

• Represents the Department at meetings involving assigned activities
• All employees will have a role in the City’s disaster preparation and/or disaster recovery efforts, as may be designated in the City Comprehensive Emergency Management Plan

Please note this job description is not designed to cover or contain a comprehensive listing or activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIRED EDUCATION AND EXPERIENCE

• High School graduation or possession of an acceptable equivalency diploma
• A minimum of three (3) to five (5) years of progressively responsible experience in utility billing and supervision with three (3) to five (5) years preferably within a similar government agency
• A comparable amount of training, education or experience can be substituted for the minimum qualifications

PREFERRED EDUCATION AND EXPERIENCE

• Associate’s or Bachelor’s Degree in Finance, Administration, or another related field

ADDITONAL ELIGIBILITY REQUIREMENTS

• Valid Florida Driver’s License

COMPETENCIES

• General knowledge of principles and practices of employee supervision including work planning, assignment review, performance documentation and evaluation, and the training of staff in work procedures
• General knowledge of principles and practices of service delivery needs related to utility billing or other related functional areas
• General knowledge of principles, techniques, and procedures for providing a high level of customer service to the public and city staff through various communication means
• General knowledge of record keeping principles and procedures related to utility services, customer accounts, and billing process
• General knowledge of ordinances, laws, regulations, policies and procedures
• General knowledge of Microsoft Office applications and other general office procedures and equipment
• Ability to manage large amounts of data
• Ability to organize, prioritize, and complete job demands under pressure with short deadlines
• Ability to express ideas clearly and concisely, orally, and in writing
• Ability to establish and maintain effective working relationships with management personnel, coworkers, outside agencies, and the general public

WORK ENVIRONMENT

• Primarily, works indoors in an office environment
• Typically, performs work in standard office lighting with significant exposure to a computer monitor
• Moderate noise level in the work environment

PHYSICAL DEMANDS

• Typically, not physically demanding work
• Must be able to lift, carry, push, pull, move or manipulate up to 50 pounds with proper mechanics or equipment
• Must be able to sit for long periods of time
• Acceptable hearing (with or without hearing aid)
• Sufficient manual dexterity to allow the use of office equipment, a keyboard, and writing
• Sufficient visual acuity to read and comprehend departmental reports and documents
• Tasks involve using general office supplies and equipment

BENEFITS

• Four (4) weeks of Paid Time Off (PTO) per year
• 12 paid holidays
• Membership in the Florida Retirement System
• Option 457(b) retirement program
• Medical and Dental Insurance with no employee premium through Florida Health Care Plans
• Employer provided Life, AD&D, and Long-Term Disability Insurance
• Optional Vision, Short-Term Disability, Supplemental Life Insurance, and Supplemental Health Benefits
• Free Gym Membership Option
• Education Reimbursement Program
• Optional “9/80 Workweek”
• Monday – Thursday 7:30am – 5:30pm, Every other Friday 8:00am – 5:00pm

This position will be posted through July 31, 2023. Applications must be submitted prior to this closing date to be considered.

Equal Opportunity Employer M/F/V/D

The City of Orange City is a Drug-Free Workplace.

Individuals selected for employment must first pass a background and driving history check before commencing work with the City of Orange City.