Definition of the Position

• Employees enjoy the perks of working within Old Towne Orange where our Metrolink, parks, shops, and restaurants are all just a short walk away!
• You will have every other Friday OFF! This role offers a “9/80 work schedule” which means we work 9-hour days Monday through Thursday, and just an 8-hour day every other Friday. That equates to 26 Fridays off per year!
• Your retirement will include a pension through the California Public Employees’ Retirement System (CalPERS).
• We provide a generous amount towards the purchase of healthcare insurance plans, but if you do not need insurance through the City, you will be eligible for a portion of that money as income.
• We offer Tuition Reimbursement benefits, and we are a qualifying employer for the Public Service Loan Forgiveness program.
• Our Wellness Program offers reimbursement for various wellness expenses including gym memberships, weights, and exercise equipment, providing employees with resources, social support, and strategies to adopt and maintain a healthy lifestyle.
• Historically, City Hall is closed between Christmas Day through New Year’s Day for a holiday break, wherein City employees may utilize accrued paid time off (subject to City Council approval).
• The City is currently exploring a telecommuting policy to allow staff to work from home.

• Expand the scope of your professional experience and abilities through working on a wide variety of projects and assignments.
• Perform work that protects and promotes the built environment and cultural history of the community.
• Engage with staff from all City departments and community members who are passionate about Orange.
• Be part of a team that embraces having fun while being productive at work!

Examples of Duties

• Conducts building, land use, and engineering permit processing; reviews permit applications, plans, specifications, and supporting documents for completeness and compliance with legal standards and City requirements; calculates permit fees; prepares bills, collects fees, and issues receipts; issues building, plumbing, mechanical, and electrical permits following established guidelines.
• Completes planning and building review approval process on plot and site plans to ensure code compliance; resolves moderately complex issues of compliance; reviews and approves plans and accompanying documents on over-the-counter permits for routine or less complex projects, such as patio covers, room additions, and minor tenant improvements; assists in processing construction plans for commercial and residential projects; files or routes information to appropriate City departments.
• Provides appropriate information regarding zoning, subdivision plans, and building ordinances, procedures, and requirements to the public including homeowners, developers, contractors, engineers, and architects, in person and over the counter and telephone; assists the public in the application process for building, land use, and engineering permits and other developmental processes.
• Notifies applicants when plans or permits are ready for delivery or issuance; provides status updates.
• Performs a wide variety of routine to complex administrative duties in support of the Community Development Department; establishes and maintains filing systems; creates and modifies forms as necessary; prepares and proofreads a wide variety of correspondence, letters, memoranda, reports, statistical charts, and other written materials; distributes reports internally and to various governmental offices; organizes and assembles documents; files and catalogues maps, photos, and other planning exhibits and documents; verifies accuracy of information; researches discrepancies and records information.
• Monitors and coordinates office paperwork and activities, including binding bids, distributing mail, answering phones, printing flyers, and conducting a variety of special projects of a routine administrative nature.
• Applies departmental policies and procedures in determining completeness of applications, records, and reports; provides information and forms to the public; processes appropriate information.
• Compiles information and data for statistical and financial reports; maintains a variety of statistical records; checks and tabulates statistical data.
• Contacts the public and outside agencies in acquiring and providing information and making referrals.
• Clears and releases utility services; manages and tracks all release for other internal departments.
• Maintains permit files and microfilm; files microfilm.
• Checks status of State contractors' licenses, business licenses, and verification of workers' compensation insurance.
• Provides technical support for special events and special promotions programs.
• Provides back-up clerical support for Planning, Code Compliance, and Public Works.
• Operates standard office equipment, including job-related computer hardware and software applications, facsimile equipment, and multi-line telephones.
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
• Performs related duties as required.

Typical Qualifications

Knowledge of:

• Organization, procedures, and operating details of the Community Development Department.
• Applicable Federal, State, and local laws, codes, regulations, policies, technical processes, procedures, and requirements related to building, engineering, land use, and/or urban planning, sufficient to answer questions and provide information to the public; applicable zoning and related laws and regulations.
• Business letter writing and basic report preparation.
• Business arithmetic and basic statistical techniques.
• Record keeping principles and procedures.
• Modern office practices, methods, computer equipment and computer applications.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.

Ability to:

• Understand and explain City policies, procedures, fees, and basic planning and building codes and regulations to the general public, permit applicants, and City staff.
• Analyze, interpret, and explain applicable Federal, State, and local policies, procedures, laws, regulations, codes, and departmental policies.
• Read and interpret plans, specifications, related construction documents, and maps.
• Calculate square footage, fees and/or penalties from plans, and fees for zoning permit applications.
• Perform detailed, technical, and specialized planning and zoning and/or permit support work.
• Perform the full range of office and administrative support duties and tasks.
• Respond to and effectively prioritizing multiple phone calls, walk-up traffic, and other requests and interruptions.
• Compose correspondence and reports independently or from brief instructions.
• Establish, maintain, and research files.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Make accurate arithmetic, financial, and statistical computations.
• Operate modern office equipment including computer and related word processing, database, and spreadsheet software and applications.
• Make sound, independent decisions within established policy and procedural guidelines.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Effectively work in a fast-paced environment while demonstrating excellent multitasking skills.

Education and Experience:

• Possess and maintain a valid California Class C Driver License with satisfactory driving record and proof of acceptable automobile insurance at the time of appointment and throughout employment in the position is required.
• Possess and maintain a valid International Code Council (ICC) Permit Technician Certification is highly desired.

Supplemental Information

PHYSICAL DEMANDS