135 Visitor Services Manager Jobs in Omaha, NE
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Career Opportunities: Ready for a Change? We Want You!
Omaha, NE | Full Time
$64k-87k (estimate)
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Deloitte US
Omaha, NE | Full Time
$89k-163k (estimate)
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Berkshire Hathaway Homestate Companies - Property & Casualty
Omaha, NE | Other
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Project Harmony - Haven for Abuse Response Members
Omaha, NE | Full Time
$56k-75k (estimate)
2 Days Ago
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City of Omaha, NE is Hiring a Visitor Services Manager Near Omaha, NE
Posting Type: Open Competitive
Work Type: Full Time
Nature of Work:
Under general supervision, this position is responsible for overseeing the Omaha Visitor Information Centers. An employee in this role is part of a team that welcomes visitors into the city and provides helpful, inspirational visitor information that encourages exploration throughout the community. The work involves a high level of customer service through duties such as assisting visitors, responding to visitor inquiries, and collaborating with other departments to ensure an optimal visitor experience. This position also ensures the Visitors Center operations are maintained and will conduct routine work, such as: restocking visitor information, fulfilling orders, maintaining accurate inventory, inputting visitor traffic counts into our CRM database, and building and maintaining schedules. An employee in this classification exercises direct supervision over part-time staff and volunteers. The ideal candidate should enjoy working with people, have exceptional customer service and strong attention to detail. Retail and hospitality experience is a plus. Weekend availability is required.
Under general supervision, this position is responsible for overseeing the Omaha Visitor Information Centers. An employee in this role is part of a team that welcomes visitors into the city and provides helpful, inspirational visitor information that encourages exploration throughout the community. The work involves a high level of customer service through duties such as assisting visitors, responding to visitor inquiries, and collaborating with other departments to ensure an optimal visitor experience. This position also ensures the Visitors Center operations are maintained and will conduct routine work, such as: restocking visitor information, fulfilling orders, maintaining accurate inventory, inputting visitor traffic counts into our CRM database, and building and maintaining schedules. An employee in this classification exercises direct supervision over part-time staff and volunteers. The ideal candidate should enjoy working with people, have exceptional customer service and strong attention to detail. Retail and hospitality experience is a plus. Weekend availability is required.
Education and Experience: (The knowledge, skills, and abilities may be acquired through, but are not limited to, the following combination of education and/or experience.)
- Bachelors degree in Hospitality Management, Marketing, Business Administration, or a related field
OR
Two (2) years of experience in marketing, public relations, retail, or a related field, one (1) year of which must have been in a supervisory capacity.
SPECIAL REQUIREMENTS: Must possess a valid motor vehicle operators license from the time of appointment. Must be available to work flexible hours, weekends, and holidays.
Pay Range: $46,820.80 with step increases to $58,635.20/Annually
Benefits: Forty-hour work week; twelve days of paid vacation per year for the first five years, sick leave, and twelve paid holidays. The City offers an employee group health insurance which includes major medical for individual or Family plan; Cash Pension Program, plus Social Security. See our website at www.cityofomaha.org (under the Employment section, Benefits link) for detailed information.
Who Can Apply: Any person who meets the qualifications and other requirements described in this posting.
How to Apply: Completed City of Omaha employment applications must be submitted using the online application from the City website. It is the sole responsibility of the applicant to check and ensure that any and all required application materials and supplemental forms are received by the City of Omaha Human Resources Department by the stated deadline. You may confirm receipt of any materials and forms by contacting the Human Resources Department. If the materials are not received in the Human Resources Department by the stated deadline, they will not be considered. There will be no exceptions to this rule. If you do not meet the requirements at the time of this posting, once you do meet the requirements you may apply when it is posted again.
Examination Information:
The examination will consist of a training and experience form designed to assess job-related knowledge, skills, and abilities of the position. The training and experience form will be given to candidates once their application has been received, reviewed by a recruiter and accepted to test for the position. The form must be completed and returned to the Human Resources Department by Friday, April 14, 2023 at midnight (passing score 60%). Final eligibility list will be the Training & Experience form weighted 100%.
Veteran Points: To claim five (5) points for veteran’s preference, you must submit proof of service (such as a DD-214) that includes date of induction, date of honorable separation, and Social Security number. (You must have completed more than 180 consecutive days of active duty.) To receive an additional five (5) points credit for disability, you must submit proof of eligibility from the United States Department of Veterans Affairs dated within the last 12 months. This information must be submitted to the Human Resources Department by Friday, April 14, 2023 at midnight.
Required Knowledge, Skills, and Abilities:
- Knowledge of attractions, facilities, and services available to visitors in the Omaha metro area
- Knowledge of departmental policies, procedures, and functions
- Knowledge of and ability to operate a computer or other technology using standard or customized computer or systems software applications appropriate to the assigned tasks
- Skill in the use of marketing tools and techniques to attract visitors and conventioneers to the greater Omaha metro area
- Ability to learn and adapt to advances in computer and electronics device technology and software
- Ability to train, schedule, oversee, and evaluate the work of a number of subordinates
- Ability to recruit and manage a volunteer workforce
- Ability to develop, explain, and implement new procedures or alter current procedures to meet the Omaha Visitor Centers needs
- Ability to present ideas and proposals in a persuasive manner
- Ability to prioritize and oversee multiple projects and responsibilities while meeting stringent deadlines
- Ability to communicate effectively, orally and in writing
- Ability to maintain confidentiality
- Ability to adhere to safety policies, procedures, and guidelines
- Ability to travel independently to domestic and international destinations via commercial airlines
- Ability to establish and maintain effective working relationships with fellow employees, members of the tourism industry, and members of the general public
- Ability to sit from 76 to 100% of the time, to stand and walk from 26 to 50% of the time, and reach, bend, stoop, push and pull up to 25% of the time
- Ability to use up to thirty (30) pounds of force up to 25% of the time to move objects
Essential Functions: (Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this class.)
- Manages, supervises and supports the Visitor Center team members including staff and volunteers
- Prepares monthly schedules for all volunteer and part-time Visitor Center Ambassadors ensuring adequate coverage for a seven-day operation
- Reviews and approves timesheets for all part-time employees and submits them to Visitor Services Manager bi-weekly
- Greets and assists visitors in person and responds to their inquiries and concerns professionally, efficiently, and in a timely manner
- Maintains a complete working knowledge of the destination events, attractions, and services available to visitors in the Omaha metro area
- Oversees, monitors, and maintains inventory of brochure collateral and sales merchandise available to the visitors
- Ships out all Visitor Guides and promotional material requests received via phone/email
- Coordinates and conducts the distribution of Omaha Convention and Visitor Bureau (OCVB) printed material, creating monthly progress reports, and maintaining accurate inventory utilizing Simple view Customer Relationship Management (CRM)
- Oversees the promotion of visitor related events through the events calendar and events display
- Develops specialized visitor information as needed
- Delivers presentations to the public on visitor services and attractions
- Represents the Omaha metro area at events as needed
- Ensures that OCVB is visible at pre-established events and provides a daily log of routes, times, and any pertinent feedback from visitors and members
- Recruits, hires, trains, schedules, supervises, and evaluates the performance of staff and volunteers
- Provides sufficient and ongoing training to ensure quality and consistent customer service
- Researches new companies and activities that may be attractive to visitors
- Reaches out to the local community including schools, universities, buses, bikes, taxis, airport, and hotel shuttles
- Fulfills orders and manages inventory via CRM program
- Oversees merchandise sales and revenue generation
- Coordinates familiarization trips for employees as needed
- Represents the principals of the visitor experience to ensure that the partner programs remain focused on what the visitors want and need
- Ensures the partner programming drives excellence in delivering the visitor experience
- Achieves department annual goals as assigned
- Maintains regular job attendance in accordance with a schedule established for the position by the supervisor
- Performs other related duties as assigned or as the situation dictates within the scope of this classification
Conditions of Employment: Candidates must provide proof of U.S. citizenship or proof of permanent residence or authorization to work. The City of Omaha reserves the right to conduct criminal history, driving record, reference and credit checks and a background investigation on applicants for employment. Successfully passing a criminal background review, reference check, and if applicable, a credit check, is required as a condition of employment. If applicable, the City will require that you successfully pass a review of the driver's license, driving abstract, a pre-employment drug test, a hearing test and a back screening examination as a condition of employment. Failure to provide the information requested in the application process in a truthful, accurate and complete manner may result in disqualification, revocation of conditional employment or termination.
Reasonable Accommodation: Applicants requiring an accommodation for the examination because of a disability should advise the Human Resources Department a minimum of 48 hours prior to the examination by emailing peremploy@cityofomaha.org
For a complete description of this job classification go to the City of Omaha's website at www.cityofomaha.org
Contact Points:
City of Omaha Human Resources Department
1819 Farnam St, Suite 506
Omaha, NE 68183
Phone: (402) 444-5300
Fax: (402) 444-5314
Website: www.cityofomaha.org
Email: peremploy@cityofomaha.org
The City of Omaha is an Equal Opportunity Employer.
Job Summary
JOB TYPE
Full Time
SALARY
$71k-92k (estimate)
POST DATE
03/11/2023
EXPIRATION DATE
05/22/2024
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The job skills required for Visitor Services Manager include Customer Service, Presentation, CRM, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Visitor Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Visitor Services Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Visitor Services Manager positions, which can be used as a reference in future career path planning. As a Visitor Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Visitor Services Manager. You can explore the career advancement for a Visitor Services Manager below and select your interested title to get hiring information.
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