JOB DESCRIPTION

ADMINISTRATIVE TECHNICIAN
PUBLIC WORKS

Human Resources

Newport News, VirginiaDepartment

GENERAL STATEMENT OF RESPONSIBILITIES
Under general supervision, this position is responsible for performing routine to difficult
administrative support work. Reports to a division Administrator or Assistant Administrator.
ESSENTIAL JOB FUNCTIONS
Performs administrative support functions not limited to filing, word processing, creating
spreadsheets, data entry and retrieval, ordering office supplies, report preparation, and determining
the appropriate processes to be used. Functions may include reviewing and completing forms, reports,
questionnaires, work orders, service requests and other similar documents to ensure accuracy and
conformance to established procedures and policies.
Assists with the employment process to include creating requisitions, scheduling interviews, and
preparing interview packets for interview panels; may assist with processing division timesheets and
payroll.
May assist with division specific job duties to include, but not limited to, dispatching crews to
worksites, notifying and coordinating with City departments in emergency situations; or monitoring
alarm systems utilizing a Supervisory Control and Data Acquisition (SCADA) software; collecting and
processing payments, coordinating Miss Utility requests, or similar duties.
Screens, tracks and responds to general inquiries and complaints from the general public, contractors,
other departments, and outside agencies. Interacts with the public and others outside of the work unit
to obtain and provide information in a variety of circumstances. Performs inquiry searches to obtain
and distribute accurate information. Operates a two-way radio console to respond to a variety of
service requests.
May track, process, and reconcile division reports; collect fee payments and determine citizen eligibility
for program fee relief in accordance with program guidelines; assist citizens with eligibility
applications, and notify customers of determinations. Analyzes and evaluates current administrative
processes and procedures; makes recommendations for operational improvements, and identifies
discrepancies.
Performs other duties as assigned.
PERFORMANCE STANDARD

PC# 52643, 52644, 52645, 52646, 52648, 52649
Page 1 of 3 Revised: 12/01/2021

Employees at all levels are expected toeffectively work together to meet the needs of the community
and the organization through work behaviors demonstrating the City’s Values of Commitment,
Caring, and Collaboration. Employees are also expected to lead by example and demonstrate the
highest level of ethics.
REQUIRED KNOWLEDGE


Office Administration – Knowledge of office systems, practices, procedures and administration.

Technology – Knowledge of general office equipment and personal computers to include word
processing, spreadsheet, and related software.

Customer Service — Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.

REQUIRED SKILLS


Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related
software to effectively complete a variety of administrative tasks with reasonable speed and
accuracy.

Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees and all levels of management to include representatives from other departments
and organizations.

Time Management - Plans and organizes daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology and estimated
schedules.

REQUIRED ABILITIES


Judgment/Decision Making – Ability to use logic and reasoning to understand, analyze, and
evaluate situations and exercise good judgment to make appropriate decisions.

Communication – Excellent ability to communicate, listen to and understand directions,
information, and ideas presented verbally and in writing, which may include the preparation of
detailed reports including numerical information and statistics. Ability to handle a variety of issues
with tact and diplomacy and in a confidential manner.

Accounting - Ability to perform arithmetic, algebraic, and statistical applications. Ability to employ
economic and accounting principles and practices in the analysis and reporting of data.

EDUCATION AND EXPERIENCE
Requires a high school diploma and 2 years of related administrative support experience or an
equivalent combination of education and experience necessary to develop the required knowledge,
skills and abilities for this position.

ADDITIONAL REQUIREMENTS
An acceptable general background check to include a local and state criminal history check.
A valid driver’s license with an acceptable driving record.
PC# 52643, 52644, 52645, 52646, 52648, 52649
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Must successfully complete the required National Incident Management System (NIMS) Incident
Command System Certifications within one year of employment.
The job is considered Essential Personnel and will be required to work during and following natural
disasters and emergency situations.
PHYSICAL REQUIREMENTS

Requires the ability to exert light physical effort in sedentary to light work.

Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10
pounds).

Tasks may involve extended periods of time at keyboard or work station.

SENSORY REQUIREMENTS

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.

Some tasks require the ability to communicate orally.

ENVIRONMENTAL EXPOSURES
Essential functions are regularly performed without exposure to adverse environmental conditions.

PC# 52643, 52644, 52645, 52646, 52648, 52649
Page 3 of 3 Revised: 12/01/2021