Job Description

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country. Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York Citys yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services. We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agencys five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are:

1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a response-ready organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods

3) Address the second pandemic of mental illness including: reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness

4) Reduce black maternal mortality and make New York a model city for womens health

5) Mobilize against and combat the health impacts of climate change

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racisms impacts on the health of New Yorkers and beyond. In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION:

As a member of the problem resolution team in the Central Accessioning Unit at the NYC Public Health Laboratory, the selected candidate will be a community liaison to PHL's specimen submitters, including but not limited to medical providers, clinics, CBO, Department of Homeless Service Facilities. Tasks will include assisting in the enrollment into PHL's electronic ordering system, tracking submission issues, performing outreach to reduce submission errors (thereby reducing rejection of specimens). Other tasks will include assisting in the capturing of demographic data which is used downstream for guiding programmatic efforts.

We strongly encourage people to apply and contribute your diversity in thought, racial identity, national origin, gender, age, religion, disability status, veteran status, and/or LGBTQI status to enhance the work of the DOHMH and promote the health of all New Yorkers.

We welcome applicants who share the vision for a city where all New Yorkers can realize their full health potential, regardless of who they are, where they are from or where they live. DOHMH extends this vision of wellness by providing every member of our team and prospective job applicants dynamic benefits: Benefits - NYC Health , and a robust Worksite Wellness program with a wide range of offerings. As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Create strategic partnerships with the hospitals and community based health centers to educate them about PHL testing services

Engage in public relations marketing efforts by creating promotional brochures, as well as customizing and disseminating email campaigns, and posting PHL vacancies on community job boards.

Work closely with PHLs executive leadership and the social media marketing team of the Office of External Affairs to strategize different ways to spread awareness about PHL testing services on various social media platforms.

Liaison to provider specimen submitters.

Coordinate with external partners, organizations, and other medical facilities to promote services.

Liaison to enroll specimen submitters into electronic specimen ordering system.

Produce monthly reports of submission errors for follow-up.

Assist in the capturing of demographic data including race/ethnicity/gender to improve data collection.

Responds to the community via phone regarding the Bureau of Public Health Clinical services.

Conduct record searches (e.g., database searches as required) for community provider to provide pertinent information for adequate evaluation and/or treatment.

Enter/scan information into related databases.

Maintain files (paper/electronic) pertaining to unit operations.

Perform outreach to facilitate specimen submissions for new and existing providers and organizations.

Route correspondence and other documentation to submitters.

Performs and oversees clerical tasks at the Public Health Laboratory; Oversee/perform clerical work in the administrative and/or operational areas by triage processing, recording, checking, registering patients, maintaining records, collecting/furnishing information.

Conduct or/or supervise other administrative tasks and projects whenever necessary to facilitate patient care.

**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

- A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Drivers license.

- Proof of Education according to the education requirements of the civil service title.

- Current Resume

- Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this postings Minimum Qualification Requirements section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Educations website at StudentAid.gov/PSLF.

"FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.