Job Description

JOB SUMMARY

This position provides customer services to patrons of the Larson Recreation Center.

ESSENTIAL FUNCTIONS

• Opens facility to the public at the start of the day; closes and locks facility at closing time.
• Assists customers in person, by telephone, or by email; provides information and assistance.
• Monitors and supervises activity in the facility and reports or addresses any issues.
• May set up or reset rooms for various programs/rentals/activities.
• Answers telephone and greets visitors; provides information and assistance; refers visitors to appropriate personnel.
• Assists the public with registering for programs, acquiring or renewing memberships, and scheduling facility rentals at the Larson Recreation Center.
• Reconciles cash drawer and prepares bank deposits; reconciles online payments; processes payments received by mail.
• Relays visitor comments, suggestions, and requests to appropriate staff.
• Monitors registers to ensure adequate change is available; makes change at the bank as needed. Follows cash handling procedures and protocols established by the Business Manager.
• Maintains a clean and organized environment.
• Designs posters and flyers for events and shows.
• Tracks Larson Recreation Center visitors.
• May provide administrative support to Recreation Division staff at times, at the discretion of the Recreation Coordinator.
• Performs additional related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION

• Knowledge of customer service principles and practices.
• Knowledge of City and Larson Recreation Center policies and procedures.
• Knowledge of computers and job-related software programs.
• Skill in prioritizing and organizing work.
• Skill in the provision of customer services.
• Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
• Skill in oral and written communication.
• Bilingual English/Spanish speaking ability highly desired.

SUPERVISORY CONTROLS

The Recreation Coordinator assigns work in terms of somewhat general instructions. The supervisor spot-checks completed work for compliance with instructions and established procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include City and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related customer service duties. Frequent interruptions contribute to the complexity of the position.
• The purpose of this position is to perform customer service and building supervision duties in support of Larson Recreation Center operations. Successful performance contributes to the efficiency and effectiveness of those operations.
• The work schedule for this position includes early mornings, evenings, and weekends.

CONTACTS

• Contacts are typically with co-workers, other City employees, and members of the general public.
• Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
• The work is typically performed at the Larson Recreation Center front desk.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the essential functions of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possess a valid Washington State Driver’s License.
• All applicants must be able to successfully pass a background check process which includes reference checks and criminal history checks, or other.

The statements contained herein reflect general details necessary to describe principal functions of this job, the level of knowledge and skills typically required, and the scope of responsibility; and such statements should not be considered all-inclusive. Individuals may perform other duties as assigned, including work in other functional areas, to cover absences or relief, to equalize peak work periods or to balance workloads.

Management reserves the sole right to add, modify or exclude any duties at any time with or without notice. Nothing in this job description, nor by completion of any job requirements by the employee, is intended to create a contract of employment.

At its sole discretion, the City of Moses Lake may consider combinations of education, experience, certifications, and training in lieu of specifically required qualifications contained herein.

Company Description

Moses Lake is a diverse, connected and supportive community of innovation and opportunity that values its namesake lake, small town vibe, growing arts and cultural scene, aerospace, manufacturing and agricultural heritage, and an abundance of sunshine and outdoor activities.

Working for the City will afford you the opportunity to support the vision of Moses Lake, grow professionally, and work among diverse and dedicated staff with a goal to provide a service-oriented government that works with all interests in the community to implement our vision.

Our location and climate allow our residents to enjoy a variety of interests surrounding the Moses Lake community. Moses Lake is centrally located between Seattle and Spokane on Highway I-90 between fields of agriculture, freshwater lakes, vineyards and popular recreational destinations.

Moses Lake boosts active community parks and events, athletic venues and tournaments, a campground, and the popular Surf 'n Slide water park. The surrounding Columbia Basin area is filled with wine tours, a wildlife refuge, the Gorge Amphitheater, local fresh markets with direct-from-the-farm produce, and boutiques.

Benefits

This part-time position does not offer benefits.