JOB
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.SUMMARY DESCRIPTIONUnder supervision (Software Analyst I), general supervision (Software Analyst II), or direction (Software Analyst III), perform application support and maintenance, business/workflow analysis, application integration, report development, testing processes, and project management for specialty areas in Business and Services, and Software and Services. The Software Analyst classification is focused on the maintenance of existing third-party applications and/or the development of new service delivery programs and solutions. Positions in this class are flexibly/alternatively staffed.DISTINGUISHING CHARACTERISTICS Software Analyst IThe Software Analyst I is the entry-level class of the series. Initially, incumbents will participate in application support and maintenance, business/workflow analysis, application integration, report development, testing processes, and some project management responsibility. Positions in this class are flexibly/alternatively staffed.Software Analyst IISoftware Analyst II is the fully qualified, journey level class of this series. Competent to perform a variety of analytical duties, positions are characterized by the presence of general guidelines from which to make decisions and the availability of supervision in non-routine circumstances. Positions at this level require experience in carrying out application development efforts and project management support at the departmental/enterprise level, have knowledge of industry standard structured life cycle development methodologies, and will focus on the maintenance of existing applications and/or the development of new service delivery programs and solutions as related to the area of assignment. Positions in this class are flexibly/alternatively staffed.Software Analyst IIISoftware Analyst III is the highly qualified, senior level of this series. Competent to perform a wide range of analytical duties, this position requires an in-depth knowledge of one or more of the specialty areas. Positions in this class require a high level of discernment, initiative, and experience in executing and managing application development projects that have a focus on business process re-engineering at the departmental/enterprise level. The incumbent possesses prior application development or support experience including user analysis, developing, coding, implementing, project management, and prior analysis experience in business service delivery requirements, procedures, and programs to advise practical solutions. Positions in this class work under general direction, but typically receive minimal supervision.Reports toInformation Technology Manager or designee.Classifications supervisedThis is not a supervisory class.
EXAMPLE OF DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.Serve as liaison between City staff and third party vendor sales, applications, and support to resolve issues.Monitor workflow and the business process analysis.Perform application development, integration, and monitoring.Conduct presentations, demonstrations, and feedback sessions.Conduct various types of testing including alpha, beta, and production.Perform application support, maintenance, and ongoing enhancements.Assist with customer training.Prepare and develop procedures, handbooks, manuals, and other training related materials.Assist with the development of project proposals and yearly work program/budget.Provide front line support for assigned systems; respond to phone calls, emails, and support cases; and reset passwords and enable accounts and reset printers.Prepare various department reports and documents including Request for Proposals, City Council Administrative Reports, Software Enhancement Requests, and Software Development Requests.Develop functional/technical specifications identifying the features and functions of an application.Perform installation, configuration, and go-live testing.Perform quality assurance over interim work products and deliverables.Assume a prominent role in the execution of professional IT consulting/development projects.Recommend technology solutions to clients.Monitor and manage departmental customer satisfaction.Perform first-line issue resolution.Perform related duties as required.When assigned to Business and ServicesServe as project manager; develop and execute project plans, manage the budget, schedule and coordinate meetings and oversee the project timeline.Provide expert knowledge on supported third-party applications.Prepare workflow and process diagrams including cost and benefit analysis.Perform software maintenance.Evaluate and analyze procedures and data, and develop logical conclusions.Oversee business process analysis/re-engineering, using a formal and proven methodology.Participate in the execution of the full life cycle of projects.Facilitate customer sessions to define their application requirements.Participate in database design, development specifications, application phototyping, development, and production testing.Prepare and review statistical informationCoordinate with staff, vendors, and public for implementation of new features.Design and develop systems documentation and training.When assigned to Software and Services: Perform coding for highly technical programs for data processing applications.Design and develop complex data marts and data warehouses.Manage and/or participate in database development, rollout, and support of production databases.Manage and/or participate in database integration between existing and new applications.Manage and/or participate in database sizing and tuning.Assist in design and implementation of web-based applications.Assist with development projects on one or more of the following platforms: Unix, Microsoft, client-server or web-enabled.Implement and maintain the operation of web sites and servers.Assist with security related issues pertaining to web site operation.Perform coding for difficult program instructionsProvide technical guidance and assistance to other staff associated with software developmentProvide representation on web related issues.Evaluate and resolve system design and complex software programming problems.Recommend measures to optimize system performance and response.Perform database analysis and data modeling for logical and physical database design
SUPPLEMENTAL INFORMATION
Reference: City of Merced Personnel Rules and Regulations, Sections 5.05 and 5.07. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The City of Merced assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined by City Manager.