ESSENTIAL FUNCTIONS: Works under the direction of an assigned Administrator. Directs and manages various staff support functions. Supervises, coordinates, and reviews the work of staff assigned to handle customer inquiries and complaints and various record-keeping functions. Formulates and implements office procedures for handling purchasing functions, customer complaints, on-the-job injury claims, and other administrative office tasks. Mediates/resolves elevated citizen and vendor concerns. Confers with management and supervisory personnel regarding service issue resolution. Prepares the service center operating and CIP budget. Provides budgetary oversight of expenditures and revenue. Provides recommendations, within established limits, regarding the transfer of funds within accounts. Prepares and/or supervises the preparation of purchasing documents to ensure the best price reflecting the quality, quantity, and specifications required. Checks and approves invoices for payment. Provides research for and preparation of contracts and amendments. Administers contracts. Monitors contract compliance and recommends corrective action. Confers with vendors to obtain product information. Prepares bid documents, analyzes quotations, and recommends selection of supplier. Travels to various locations throughout the City to determine computer hardware and software needs and assists users with computer problems. Coordinates with Information Systems the installation of new computer systems or the modification of existing systems. Conducts research to assist management in identifying and solving various operational problems. Compiles regular and special statistical reports and prepares charts, graphs, and other various presentation materials for management.

OTHER FUNCTIONS:
1. Performs additional functions (essential or otherwise) which may be assigned.
TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly verbally and in writing. Requires the ability to operate general office equipment such as a personal computer and telephone.
TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Frequent travel to other site locations throughout the city will be required.