Title: Milano Center Assistant

Department: Council on Aging

Supervisor: Executive Director

Status: Hourly, part-time, no benefits, $18.00 hour

Hours per week vary within Monday- Friday 8:00 AM - 4:00 PM

Seeking Tuesday and Thursday 12:00pm-4:00pm

SUMMARY:

The Council on Aging is a service-driven and dynamic department whose goal is to educate, entertain and enhance the lives of older adults. This position requires an energetic, pro-active professional to balance and prioritize situations calmly and efficiently, while adhering to high standards of customer service. This position reports directly to the Executive Director.

RESPONSIBILITIES:

• Opening or closing Milano Center building
• Respond promptly, sensitively and constructively to citizen inquiries, while maintaining the ability of not taking other’s behavior personally
• Provide customer service with tact, courtesy, sensitivity and discretion in all dealings with internal and external customers.
• Provide information and accept reservation for programs
• Set up rooms for special programs – tables, chairs, DVD player, projection screen, etc.
• Introduce guest speakers and new program leaders
• Provide supervision/guidance for on duty volunteers
• Proactively and professionally handle program challenges that arise during shift with the ability to deescalate conflict
• Interact with service tracking computer software
• Typing/filing and data entry
• Other duties as assigned by the Executive Director

QUALIFICATIONS:

• Excellent interpersonal, oral and written communications skills
• Knowledge of customer service principles and demonstrated experience in providing customer service with tact, courtesy, sensitivity and discretion. Ability to answer telephones in a professional and courteous manner.
• Ability to work independently relying on experience and judgment to plan and accomplish goals and multi-task in a fast-paced environment.
• Ability to work under pressure in a dynamic and service driven department  Attention to detail and accuracy.
• A minimum of basic computer skills required, proficiency with Microsoft Office Suite and ability to learn new software.
• Minimum high school graduate
• Ability to successfully pass a Criminal Records (CORI) check.

Job Types: Full-time, Part-time

Expected hours: 8 – 12 per week

Schedule:

• Day shift

Work Location: In person