4 Utility Service Operator Jobs in Lubbock, TX

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Utility Service Operator

City of Lubbock, TX

Lubbock, TX | Full Time

$33k-41k (estimate)

9 Months Ago

General Laborer | Utility Operator

Duininck

Lubbock, TX | Full Time

$28k-38k (estimate)

2 Months Ago

General Laborer | Utility Operator

Duininck Inc Texas

Lubbock, TX | Full Time

$27k-37k (estimate)

6 Months Ago

General Laborer | Utility Operator

Duininck Companies

Lubbock, TX | Full Time

$25k-33k (estimate)

6 Months Ago

Utility Service Operator

$33k-41k (estimate)

Full Time 9 Months Ago

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City of Lubbock, TX is Hiring an Utility Service Operator Near Lubbock, TX

City of Lubbock

Utility Service Operator

SALARY

$17.79 Hourly

$1,423.20 Biweekly

$37,003.20 Annually

LOCATION

1401 Ave. K Lubbock, TX

JOB TYPE

Full-Time

JOB NUMBER

U302-7511

DEPARTMENT

City of Lubbock Utilities

DIVISION

7515 - Collections

OPENING DATE

08/12/2023

CLOSING DATE

8/25/2023 5:00 PM Central

Summary

The purpose of this position is to monitor and operate equipment that allows the utility to determine work to be performed, including both water and electric outages, collection, customer service, and field activities. The position also dispatches utility emergency and routine service calls. This position may require rotating shifts and working weekends and holidays.

Essential Functions

Operates and monitors equipment related to outage management for both water and electric utilities;
Answer calls on a 24-hour basis, providing requested information related to citizens' accounts, outages, repairs, and any other information available to address callers' concerns;
Research and coordinate information with charitable organizations and medical personnel;
Correspond both in writing and verbally with customers in an effort to collect payment of outstanding balances;
Analyze reports to verify accuracy and efficiency of work;
Research cases of tampering and utility theft, coordinating with law enforcement agencies regarding assessment of charges, and review of customer usage related to the utility theft;
Receives and dispatches emergency and routine service calls. Enter and update the notification system for service, with time, location and nature of trouble, Contacts Dig Tess for emergency utility locates entering this information into a computerized log. Notifies maintenance crew of line disturbance and relaying vital information to maintenance crews;
Advise staff in other departments on decisions regarding collections, reconnections, and payment arrangements;
Make fast and accurate decisions which effects infrastructure, utility services and citizens' safety;
Assist in handling complaints and providing information to internal and external customers;
Complete daily requests from the Internet, fax, emails and inbound mail;
Perform other duties as assigned.

Qualifications

Requires a High School diploma or, GED and formal training, special courses or self-education that is equivalent to satisfactory completion of one year of college education or specialized advanced training. Requires one to three year of experience dealing with customers or the public including analyzing large number or reports and data.
Position may require rotating shifts and working weekend and/or holidays.

Knowledge and Abilities

Knowledge of:

Customer service technique and basic office procedures;
Modern utility business office practices.

Ability to:

Keep accurate records and prepare accurate and meaningful reports and statements
Communicate and work effectively with internal and external customers and the general public;
Make service decisions within the scope of established policy and procedures;
Deal effectively with others in a courteous manner;
Speak in a clear and concise manner;
Operate a variety of office equipment;
Operate a personal computer.

Physical Requirements: