1 Storm Water Utility Account Coordinator Job in Lubbock, TX

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Storm Water Utility Account Coordinator

City of Lubbock, TX

Lubbock, TX | Full Time

$52k-67k (estimate)

0 Months Ago

Storm Water Utility Account Coordinator

$52k-67k (estimate)

Full Time 0 Months Ago

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City of Lubbock, TX is Hiring a Storm Water Utility Account Coordinator Near Lubbock, TX

City of Lubbock

Storm Water Utility Account Coordinator

SALARY

$24.47 Hourly

$1,957.60 Biweekly

$50,897.60 Annually

LOCATION

402 Municipal Drive Lubbock, TX

JOB TYPE

Full-Time

JOB NUMBER

S431-6511

DEPARTMENT

Water Utilities and Public Works

DIVISION

6511 - Storm Drainage

OPENING DATE

03/23/2024

CLOSING DATE

4/12/2024 5:00 PM Central

Summary

Coordinates and oversees storm water utility accounts to ensure accurate assessment, billing and payment on accounts.

Essential Functions

Monitor and manage GIS data of all utility accounts;
Collect new impervious areas that occur through new construction or redevelopment activities;
Conduct audits to ensure accurate billing, collection and account information;
Coordinate customer service responses to customer inquiries regarding storm water billing and impervious areas assessment;
Assist in development and implementation of policies, procedures, budget, rate analysis and long-range plans;
Act as department liaison with public regarding questions concerning billing issues and complaints regarding the storm water utility;
Enforce and streamline billing policies and procedures, improving process inefficiencies;
Month-end analysis of billing trends;
Responsible for approving and auditing stormwater bill adjustments and document security and retention;
Other duties as assigned.

Qualifications

Completion of a bachelor degree in business, liberal arts or a related field with an additional two years experience in principles and methods of auditing, GIS and database management, and customer service management; or any combination of relevant education and experience which provides the following:
Valid Current Driver's License

Knowledge and Abilities

Knowledge of:

Principles and methods of auditing, GIS and database management.

Ability to:

Operate computer and related software;
Effectively monitor customer account status and billing information;
Communicate effectively both orally and in writing;
Examine maps, plans and printouts;
Maintain accurate records and prepare reports;
Follow oral and written instructions;
Set policies and procedures;
Supervise the work of others.

Physical Requirements:

Frequently lift up to 10 pounds;
Occasionally lift up to 25 pounds;
Frequently stand and walk;
Occasionally kneel;
Frequently push and pull objects;
Frequently rotate upper trunk to the left or right while sitting or standing;
Frequently handle objects.

Agency

City of Lubbock

Address

1314 Avenue K
Lubbock, Texas, 79401

Phone

806-775-2281
806-775-2303

Website

http://www.mylubbock.us

Storm Water Utility Account Coordinator Supplemental Questionnaire

QUESTION 1

Do you have a Bachelor Degree in Business, Liberal Arts or a related field from an accredited university?

Yes

QUESTION 2

Do you have an additional two years experience in principles and methods of auditing, GIS and database management, and customer service management?

Yes

* Required Question