Job Description

Essential Job Duties

• Ensures guest check-in and collects fees at the Pro Shop counter.
• Advises golfers of schedules of play and waiting times, course conditions, and course rules.
• Responsible for training and providing work assignments to part-time staff to ensure Pro Shop needs are met. Re-train when needed and monitor employee activities.
• Responsible for keeping files and resources updated and organized in the Pro Shop.
• Assists with merchandise and inventory, displays, control, promotion, and sales of merchandise.
• Maintain financial records including revenue generated, operational costs and budgets and work closely with the Operations Manager to ensure accuracy.
• Maintain attendance, activity, supply, inventory and equipment records for the Pro Shop and the Restaurant.
• Assists with accounting for fees collected and with keeping clerical records.
• Coordinate with vendors for the purchase of products for the Pro Shop and the Restaurant.
• Monitors day-to-day operations and events happening at the course while gathering all required materials and supplies needed to keep the course running smoothly.
• Serves as a liaison between the course and public/private agencies, schools, citizen groups, and individuals for community wide events.
• Plans, coordinates, organizes and executes golf events at the course and community wide events that may take place at the course.
• Ensures that patrons have a safe and enjoyable golf experience by providing excellent customer service to the patrons.
• Maintain public and media relations and marketing programs by creating flyers and brochures. Prepare public announcements via press releases, website and social media posts.
• Perform inventory count of supplies and equipment and report to the manager.
• May perform basic cleaning duties daily, ensuring compliance with standard, health and sanitary requirements.
• Assists the Golf Operations Manager as needed.
• Performs other duties as required.

Minimum Qualifications

• Bachelor’s degree in Recreation, Golf, Physical Education, Sports Management, Business Management, Accounting or a related field AND 1-2 years of recreation program experience and/or business management experience OR a combination of education, training and experience which would provide the required skills, knowledge and ability to perform the job as determined by the department.
• Valid Driver’s License
• First Aid/CPR certification or obtain within ninety (90) calendar days.
• Ability to pass a pre-employment criminal background check.

Ideal Candidate Information

• Knowledge of golf play, rules and etiquette conducive to acceptable play.
• Knowledge of proper golf course conditions.
• Knowledge of the methods and techniques for cashiering, inventory management and creating reports.
• Working knowledge of recreational activities and community dynamics, marketing practices and principles.
• Ability to enforce rules and regulations firmly and professionally.
• Ability to train staff effectively and monitor performance.
• Ability to follow directives in an effective and timely manner.
• Ability to work independently with little supervision.
• Practice safe work habits.
• Ability to evaluate the overall effectiveness of programs.
• Communicate effectively both written and verbal in English.
• Ability to exercise good judgement, flexibility, creativity and sensitivity in an ever changing environment.
• Deal courteously and tactfully with the public and other city employees.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

The City provides a comprehensive benefits package that is predominantly employer-paid for full family coverage, which includes medical, dental, vision, employee assistance program, long-term disability insurance, and basic life insurance with buy-up options for the employee, employee’s spouse and dependents. All employees are required to participate in the Washington State Department of Retirement Systems programs and have the option to participate in a 457 deferred compensation program. Other benefits include generous paid leave such as vacation, holidays, and sick leave, and voluntary participation in a tax-deferred medical or dependent 125 plans.
This position is represented by the Employees Bargaining Association (EBA).