Closing: Evergreen

Position: Art Program Leader – Guest Services

Department: Parks, Arts, Recreation, and Community Services – Museum of Art and History

Salary: Range: $17.95-20.78/hour 

Classification: Temporary

Non-Exempt – Overtime Eligible

Job Summary:

Under general supervision, the Art Program Leader will perform customer service duties, processing donations and sales, and supervising galleries. The Art Program Leader assists with tours, rentals, and special events at the City of Lancaster’s Museum of Art and History, MOAH: CEDAR, Western Hotel Museum, and the Elyze Clifford Interpretive Center.

Supervisory Responsibilities:

Example of Duties & Responsibilities:

Duties may include, but are not limited to, the following:

• Greet guests and provide information regarding exhibits, activities, and events taking place at any one of the museum’s locations.
• Answer incoming calls; take messages, determine the purpose of callers, and forward calls to appropriate personnel.
• Direct visitors appropriately.
• Provide courteous and accurate information in person and via phone and email.
• Process donations and conduct sale transactions, ensuring proper use of cash handling procedures.
• Retrieve, sort, and distribute daily mail and deliveries.
• Keep galleries clean and presentable on a daily basis.
• Docent galleries during operating hours.
• Set up, staff, and tear down events and rentals.
• Assist in the de-installation and packaging of artwork.
• Assist in the repair and painting of galleries for exhibitions.
• Perform related duties as required.

Required Skills:

• Ability to organize.
• Understand and follow written and oral instructions.
• Deal tactfully and effectively with staff, participants, and the public.
• Ability to interpret and carry out a variety of instructions furnished in written oral, diagram, or schedule form.
• Possess interpersonal communication skills both verbal and written.
• Ability to communicate clearly and concisely.
• Ability to work independently in the absence of supervision; ability to work in a team environment; ability to establish and maintain effective working relationships; ability to work with all levels of employees and management, and willingness to give assistance to co-workers.
• Must be able to work approximately 18 hours a week, which includes weekends and some evenings.
• Must be well organized, highly motivated, and possess good writing, typing, speaking, and interpersonal skills.
• Knowledge of or an interest in, and appreciation of, the visual arts and history is preferred.
• Ability to organize and coordinate a variety of duties related to assigned projects.
• Ability to assist in organizing and implementing cultural activities.
• Ability to perform clerical functions; observe safety principles and work in a safe manner.

Education and Experience:

• Any equivalent combination of education and experience that provides the knowledge, skills, and abilities necessary for acceptable job performance
• Currently enrolled in a college or university majoring in Arts or a related field is desirable

Core Competencies:

• Problem Solving – Analytically and logically evaluating information
• Learning Agility – Seeking learning opportunities and applying the lessons to work
• Handling Stress – Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics – Displaying honesty, adherence to principles, and personal accountability
• Safety Focus – Showing Vigilance and care in identifying and addressing health risks and safety hazards
• Customer Focus – Attending to the Needs and expectations of customers
• Informing – Proactively obtaining and sharing information
• Teamwork – Collaborating with others to achieve shared goals
• Valuing Diversity – Appreciating the benefits of varied backgrounds and cultures in the workplace
• Allocating Resources – Prioritizing the use of fiscal and material resources to maximize organizational effectiveness

Guiding Principles

1. Put people first.
2. Be visionary.
3. Be an ambassador for Lancaster.
4. Be Fiscally Responsible.
5. Be Creative.
6. Always Improving.
7. Be Adaptable and Resilient.

Essential Physical Requirements:

• Ascend/Descend stairs/ladders/balance (moderate)
• Position self to bend or twist (frequent)
• To move, transport, position items up to 15 lbs. (frequent)
• Exposed to outdoor weather conditions (infrequent)
• Operate Equipment (none)
• Stationary or squatting position (frequent)

Environmental Factors:

• Work under time pressure (moderate to frequent)
• Interruptions (frequent)

Essential Cognitive Functions:

• Analyze (continuous) 
• Computations (frequent)
• Generate Written Work Product (moderate)
• Independent Problem Solving (continuous)
• Interruptions (frequent) 
• Maintain Positive Public Relations (continuous)
• Organize (frequent)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; 

The City of Lancaster will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City of Lancaster is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting www.dfeh.ca.gov/fair-chance-act/.