Salary : $17.02 Hourly

Location : Police Department - Killeen, TX

Job Type : Full-time

Department : Police Department

Opening Date : 02 / 07 / 2024

Closing Date : Continuous

FLSA : Non-Exempt

Job Description

Performs a variety of routine clerical, administrative and technical work in receiving and relaying routine and emergency information;

keeping official records; and assisting in the administration of the standard operating policies and procedures of the communication center.

Essential Duties

Answers phones for incoming administrative calls and direct to proper extensions. Answers phones for non-emergency and some emergency calls for police service.

Handles emergency call for service, or re-direct emergency call for service to appropriate agency, when required

Obtains pertinent information for non-emergency police calls such as : location, problem, suspect information, and special hazards.

Keys input information into Computer Aided Dispatch (CAD) for Bell County Communications Center (BCCC). Update information to BCCC when necessary either by CAD or radio.

Assists officers in obtaining call information from CAD database.

Operates National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) terminal. Enters persons / property into NCIC and TCIC.

Makes inquiries to NCIC and TCIC for officers and jailers and send teletype messages to other agencies.

Ensures the presence of reserve units by contacting personnel designated for callback; relays information as required. Notifies on-call personnel, when necessary.

Assists in training of new communication specialists as they are hired.

Maintains communication center work area and equipment in clean and working condition.

Performs local, county, state, and national warrant checks.

Inputs data to standard office and department forms, both manual and automated, makes simple posting to various reports.

Maintains communication documents and records.

Perform other duties as assigned.

Required Minimum Qualifications

EDUCATION AND EXPERIENCE :

1. Graduation from a high school or equivalent with specialized course work in general office practices such as typing and filing; and,

2. Six (6) months of increasingly responsible related experience, or

3. Any equivalent combination of related education and experience.

SPECIAL REQUIREMENTS :

1. Must pass a thorough background investigation and complete a polygraph examination.

2. Must attend a Basic Telecommunicator Course within one (1) year of hire at department's expense and must obtain a Telecommunicator License issued by the Texas Commission on Law Enforcement within one (1) year of hire.

3. Department of Public Safety Texas Law Enforcement Telecommunications System (TLETS) terminal operator certification and 911 training.

Employee will be required to attend school within six (6) months of hire at the department expense.

4. Must have a valid driver's license by date of hire.

5. Must obtain and maintain a Texas Driver's License within 60 days of hire.

KNOWLEDGE, SKILLS AND ABILITIES :

• 1. Ability to demonstrate working knowledge of modern law enforcement principles, procedures, and techniques;
• 2. Ability to communicate effectively verbally and in writing;
• 3. Ability to follow verbal and written instructions;
• 4. Ability to remain calm while handling multiple stressful situations;
• 5. Skilled in operation of the listed tools and equipment;
• 6. Ability to effectively meet and deal with the public;

7. Ability to establish and maintain effective working relationships with subordinates, peers, and supervisors.

• 8. Ability to learn applicable laws, ordinances and department / city rules and regulations;
• 9. Ability to maintain confidential and sensitive information;

10. Ability to maintain regular and punctual attendance.

Supplemental Information

TOOLS AND EQUIPMENT USED

Communications switchboard, including computer-aided systems, personal computer including word processing software, copy machine, Dictaphone, 911 system, fax machine, and base radio.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk.

The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

At City of Killeen, we are committed to your health and well-being. We are proud to provide you and your family with valuable and significant benefits.

We all work together to make City of Killeen a success, and our teamwork extends to your benefits. Your health and well-being are important to us, so we provide benefit options to make your and your family's lives better.

Together, let's invest in you.

The City of Killeen offers the following Benefits to full time employees :

• Employee Assistance Program
• Wellness Benefits
• Medical, Vision Dental
• Health Savings Account / Flexible Spending Account
• TMRS
• Short Term / Long Term Disability
• Accident / Critical Illness / Hospital Indemnity Supplemental Benefits

For more benefit information, visit

Do you have a high school diploma or GED?

How many years of experience do you have in general office practices such as typing, filing, accounting, bookkeeping, and assisting customers?

• None
• Less than 2-years
• 2-years to 3-years
• 3-years to 4-years
• 4-years or more

How many years of customer service experience do you have?

• less than 6 months
• 6 months - 1 year
• 1-2 years
• More than 2 years
• None

Do you currently possess a valid driver license?

How many net words per minute (WPM) can you type?

• Less than 30 WPM net
• 30-39 WPM net
• 40-49 WPM net
• 50-59 WPM net
• Greater than 50 WPM net

Describe your ability to handle difficult situations that involves customer service?

Do you have any previous experience working in a 911 Call Center or Police Dispatch Center?

Describe your experience working with confidential information.

Required Question

Last updated : 2024-04-23