JOB
The Public Services Dispatcher is responsible for assisting in the planning and implementation of activities involved in a functional area of the Public Services Department. This role schedules and prioritizes work assignments and service work orders, performs recordkeeping duties and prepares paperwork, as needed. The incumbent will provide technical advice to public callers and City staff using a computerized system to dispatch crews and equipment to handle issues, provide information to crews in the field, and perform other duties as needed.
EXAMPLE OF DUTIES
Receives variety of calls from the public and 311 explains policies, rules and regulations, and services provided. Keeps various operational records and retrieves electronic data from a variety of sources. Enters work orders including information obtained from callers into a computerized work order/asset management system. Assigns calls to crews and coordinates staff and equipment on field jobs through supervision. Consults computerized maps, valve books, index cards, and other records to provide requested information to individuals and field crews. Operates a variety of office equipment such as personal computer with standard and customized business software, printer, photocopier, facsimile, and scanner. Contacts KDPS and other jurisdictions provided water by Public Services in the event of water main or hydrants out of service or streets temporarily blocked. Assists in training alternate dispatchers. Performs other related duties, as assigned.
SUPPLEMENTAL INFORMATION
Frequently required to use hands and fingers to handle, feel or operate equipment and reach with hands and arms. Occasionally required to lift, move, carry, pull and push files/objects up to 20 pounds while sitting, standing, climbing or walking. Required to regularly talk and hear. Required to occasionally stand and walk. Specific vision abilities required include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Regularly speaks clearly, using the English language. The City of Kalamazoo is an Equal Opportunity Employer. We are committed to creating a diverse, equitable and inclusive organization where different perspectives and experiences are welcomed and encouraged. Studies have shown that women and people of color, are less likely to apply for jobs unless they meet all of the qualifications listed. The City of Kalamazoo is most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it. This approach will give each current and potential employee the opportunity to learn, grow and contribute to the City of Kalamazoo.