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Public Safety Communicator
Department: Public Safety
Division: Communications Center
Exempt/Non‐Exempt: Non‐Exempt
Union/Management: Local 246
Full‐Time/Part‐Time/Seasonal: Full‐Time
Workweek: Varied shifts
The City of Jersey City is looking to hire several Public Safety Telecommunicators (Fire Dispatchers, 911 Dispatchers, and Police Dispatchers) to work in the City’s 911 Call Center. These roles will be responsible for receiving and responding to telephone or other electronic requests for emergency assistance, including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites.
Job Duties:
Receives telephone or other electronic requests for emergency assistance.
Determines the nature of calls and transfers callers to the appropriate emergency unit.
Obtains, verifies, and records emergency locations, name of callers, the nature, severity, and current status of emergencies, and obtains any other appropriate information needed to secure a full assessment of the circumstances.
In response to medical emergencies, provides first aid or CPR instructions to stabilize the medical condition of persons until the arrival of a professional.
In non‐medical emergencies, provides precautionary instructions and advice to assure personal safety of persons and/or to minimize the loss of property pending arrival of fire, police, or other assistance.
Refers non‐emergency situations to other appropriate public or private agencies and may dispatch non-emergency personnel or equipment.
Relays information or instructions to field units via radio or mobile data terminal.
Utilizes video display terminal or computer-oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency.
Dispatches specific law enforcement, fire, or medical assistance units to emergency locations based on pre‐established response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre‐established response plans.
Performs other duties as assigned.
Preferred Experience: Experience in receiving, transmitting, and relaying of video display and/or radio messages, recording complaints and requests for emergency assistance, or other relevant public safety experience is a plus.
Essential Skills:
Ability to remain calm and composed in high‐pressure situations.
Demonstrates organizational and record-keeping skills.
Strong verbal and communication skills.
Exceptional interpersonal skills with the ability to work collaboratively and foster professional relationships with direct reports, supervisors, callers, and emergency units.
Ability to work independently with minimal supervision.
Detail‐oriented with strong interpersonal skills with the ability to create and maintain positive and professional relationships with supervisors, senior participants, and lunch site hosts.
Communicate with diverse populations.
Passion for serving the senior citizen community.
Ability to work in a fast‐paced environment with significant people interaction.
Ability to quickly learn new computer programs; experience with Microsoft Office, a plus.
This is a Civil Service Job and you must eventually pass and qualify for the applicable Civil Service title.
To apply for this job with the City of Jersey City, please fill out our Employment Application.
Please note that this role is subject to the residency requirements set forth by NJ First Act.
The City of Jersey City is an Affirmative Action/Equal Employment Opportunity Employer and complies with all applicable federal and state laws, rules and regulations relating to anti‐discrimination and anti-harassment.
9-1-1
Do YOU want to help save a Life?
MINIMUM QUALIFICATIONS
MUST BE 18 YEARS OF AGE
LIVE IN THE STATE OF NJ
HAVE A HS DIPLOMA OR GED
MUST BE ABLE TO TYPE 25 WPM
BE ABLE TO PASS A WRITTEN EXAM THAT INVOLVES, LISTENING AND READING
COMPREHENSION, AND PROBLEM-SOLVING SKILLS
MUST BE ABLE TO GO THROUGH A COMPLETE BACKGROUND CHECK
MUST BE AVAILABLE TO WORK OVERTIME
TRAINING IS DONE ON THE JOB AFTER YOU ARE HIRED AND IT IS PAID.
Applications can be obtained on the city website at www.cityofjerseycity.com
Job Type: Full-time
Pay: $41,600.00 per year
Benefits:
Education:
License/Certification:
Shift availability:
Work Location: In person
Full Time
$55k-67k (estimate)
10/07/2023
08/20/2024
jerseycitynj.gov
JERSEY CITY, NJ
25 - 50
1820
VINCENT SIGNORELI
<$5M
The City of Jersey City was incorporated by an act of the New Jersey Legislature on January 28, 1820. Known as Americas Golden Door, Jersey City is the second-most populous city in New Jersey and one of the most diverse cities, if not the most diverse, in the entire country. As an employer, the City of Jersey City strives to lead the public sector in innovative, ethical best practices in a way that honors and respects Jersey Citys roots while decidedly moving it towards its ever brighter, prosperous future. Our positions range from public safety positions within the emergency services and poli...ce and fire divisions (both civilian and non-civilian) to seasonal and full-time work at the Citys parks and recreation facilities, all the way to positions within the skilled trades and professional sector (law, health, finance, accounting, communications and information technology). And with everything from entry level to middle and senior-level management positions, we are always looking for more well-qualified personnel to join us! Be a part of the team that helps run this great city by joining the more than 3,000 employees working together to serve our residents in the best way possible. With excellent benefits, a strong, unionized workforce and a management team, City Council and Mayor all working towards growth and improvement, Jersey City is the ideal place to start, continue or grow your career. If you love Jersey City, come work for Jersey City! Please visit http: www.jerseycitynj.gov/ for information on current job listings, municipal services, permits, licenses, and records.
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The job skills required for Public Safety Telecommunicator include Law Enforcement, Emergency Services, CPR, Microsoft Office, Life Insurance, Record Keeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Public Safety Telecommunicator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Public Safety Telecommunicator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Public Safety Telecommunicator positions, which can be used as a reference in future career path planning. As a Public Safety Telecommunicator, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Public Safety Telecommunicator. You can explore the career advancement for a Public Safety Telecommunicator below and select your interested title to get hiring information.