Salary: $45,132.00 - $49,645.00 Annually
Location : Hampton, VA
Job Type: Full-Time Permanent
Job Number: 08080
Department: E-911
Opening Date: 05/08/2024
Closing Date: 8/8/2024 11:59 PM Eastern
Function
The purpose of the class is to answer emergency 911 and non-emergency calls for service and information and dispatches appropriate emergency personnel and equipment to citizen complaints. This class works under close supervision according to set procedures.
Minimum Qualifications

• Completion of a standard high school course of study or the GED.
• Ability to pass a standard typing test of 40 wpm with 5 errors; must successfully complete the City of Hampton Public Safety Telecommunications Trainee program to include Call Taker, Fire and Police Telecommunications.
• Will be required to successfully complete a Police Department background investigation to include a polygraph examination and pre-employment screening for controlled substances.
• Must possess a valid driver's license and must have and maintain a satisfactory driving record based on the City of Hampton's criteria.

A dditional Requirements

• Requires effective communication with internal and external customers.
• Position may require working nights, weekends, holidays and extended shifts as required. Incumbents are required to work in situations of extreme stress and in emergency, life threatening situations.
• The incumbent may be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
• Extensive knowledge of and proficiency in the use of personal computers; thorough knowledge of the city's geography; ability to speak clearly and distinctively over the radio; ability to communicate effectively, both orally and in writing and ability to give clear, concise feedback; ability to develop and maintain harmonious working relationships and work effectively with diverse groups; ability to exercise sound judgment and make appropriate decisions.
• Must be able to maintain the ability to provide credible testimony in court, to the magistrate and in other situations where credibility will be of importance. A sustained finding of untruthfulness at the conclusion of an internal investigation may result in immediate termination.

Click here for a complete job description.
Benefits Overview

• The following plans are available the first of the month following one full calendar month of employment:
• -Health insurance
• -Dental insurance
• -Vision insurance
• -Reimbursement accounts
• Health insurance offered through Optima Health (1-800-229-1199). For more information on the provider network and pharmacies, see the
  The vision plan is offered through EyeMed Vision Care. For more information, see the
• Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus) 1-800-237-6060. For more information, see the
  
• Employees begin accruing annual and sick leave immediately.
  
• The eleven paid holidays each year include:
• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
  
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
  
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
  
  Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or
  
• Direct deposit into most banks is a convenient finance feature.
  
  Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01

Do you have a High School diploma or successful completion of a GED?

• Yes
• No

02

Which of the options below best describes your years of experience as a Public Safety Telecommunicator?

• No experience
• Less than 1 year of experience
• 1-2 years of experience
• 3-4 years of experience
• 5 or more years of experience

03

Have you successfully received an Achieved certification in call taking in both Police and Fire dispatch?

• Yes
• No

04

Which of the options below best describes your proficiency in CAD and familiarity with 911 computer systems?

• No proficiency
• Basic proficiency
• Moderate proficiency
• Expert proficiency

05

Have you graduated from a Department of Criminal Justice Services (DCJS) certified academy?

• Yes
• No

06

Do you possess a current EMD/CPR certification and a current Virginia Criminal Information Network (VCIN) certification?

• Yes
• No

07

I understand this position requires successfully passing testing for controlled substances and successfully passing a background investigation to include a polygraph examination.

• Yes
• No

08

This position requires shift work to include nights, weekends, holidays and extended shifts as required working in a public safety environment which operates on a 24 hour/7 day a week basis. Are you willing to accept work during these times?

• Yes
• No

09

I understand that this position is considered essential personnel therefore required to report to work during times of man made or natural disasters.

• Yes
• No

10

to download the 11-page background questionnaire. If invited to an informational assembly, I understand I must bring a government approved photograph identification card displaying my current address., I understand I must hand deliver (or email recruiting@hampton.gov) to the Recruiting Unit located at 300 Butler Farm Rd. Hampton, VA 23666 no later than (5) five days after application submission. Applicants must complete waiver forms to proceed to the next phase of the process. The waiver forms will be distributed to the applicants on the day they turn in the questionnaires. Please contact Police Recruiting with questions at 757-915-6780. Afterward, you may use your back browser button to return to this page. I understand that a background check is required and will include a polygraph examination.

• Yes
• No

Required Question