Join our dedicated team as a Homeless Outreach Case Coordinator and make a significant impact in the lives of individuals experiencing homelessness. In this role, you will play a key part in coordinating outreach efforts, providing support, and connecting homeless individuals with vital resources to help them transition towards stable housing.
Hiring Range: $26.82-$29.19 per hour
Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. with some evenings and weekends as needed.
No residency requirement.
The City is seeking to fill two positions, which are limited term anticipated to last approximately 3 years.
The City of Green Bay is a leader in employee health and wellness with its Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premiums incentives and other benefits.
 
 At the City of Green Bay we strive to foster an environment of diversity, inclusion, and belonging. We welcome LGBTQ , women, and minority candidates to apply.“Great Being Home” is a homeownership program available to City of Green Bay employees, which provides eligible buyers with a $5,000 grant in addition to other assistance programs! Click here for more information. 

1. Conducts regular outreach to establish rapport with individuals experiencing homelessness in various locations such as streets, shelters, parks, and encampments. Builds trusting relationships with homeless individuals through compassionate communication and active listening.
2. Conducts comprehensive assessments to understand the unique needs and challenges faced by each homeless individual or family. Identifies factors contributing to homelessness, including mental health issues, substance abuse, medical conditions, and lack of resources.
3. Collaborates with social service agencies, shelters, healthcare providers, and other relevant organizations to connect homeless individuals with essential services such as shelter, food, clothing, medical care, mental health support, and substance abuse treatment. Provides information and referrals for job training, employment services, and housing programs. Assists individuals with the completion of necessary paperwork/applications to receive services. Navigates the resource landscape with homeless individuals to better connect them to needed services and support within the community.
4. Maintains accurate and up-to-date records of client interactions and service referrals. Develops individualized service plans in collaboration with homeless clients, setting goals and milestones for transitioning out of homelessness. Monitors and follows up on clients’ progress toward achieving their goals.
5. Responds to crises and emergencies as they arise, ensuring the safety and well-being of homeless individuals. Connects individuals in emergency danger to emergency shelters and services. Works closely with the Green Bay Police Department and other homeless outreach specialists in assisting homeless individuals in crisis.
6. Compiles and submits accurate data and reports on outreach activities, client demographics, and outcomes. Assists in evaluating the effectiveness of outreach programs and identifying areas for improvement.
7. Performs other duties as assigned.

• High school diploma or equivalent. Bachelor’s degree in social work, psychology, sociology, or a related field preferred.
• 1-3 years related experience in homeless outreach, case management, or social services.
• Valid driver’s license and good driving record.

A combination of equivalent experience and/or education may be considered.

• Knowledge of local social service agencies, resources, and housing programs.
• Strong interpersonal communication skills, including empathy and active listening. Skill in working with people of diverse backgrounds and experiences. Skill in analyzing problems and developing appropriate recommendations and solutions. Skill in multitasking and handling multiple projects concurrently.
• Ability to work independently and as part of a team. Ability to handle confidential material with discretion. Ability to work utilize a computer and the required software. Ability to communicate effectively, both orally and in writing. Ability to establish effective relationships with staff and the public. Ability to work the required hours of the position which includes some evenings and weekends.

PHYSICAL REQUIREMENTS:
Ability to perform the following activities:

• Lifting up to 20 pounds.
• Carrying up to 20 pounds.
• Frequent standing and sitting.
• Ability to focus on projects for long periods of time.
• Ability to reach, stoop and lift.
• Ability to work in varied environmental conditions.