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Reports to: Chief Information Officer
Status: FT
Salary: $44,262.00
JOB DESCRIPTION:
Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the following duties.
Problem Solving, LAN and WAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration, SharePoint support.
Essential Duties and Responsibilities include the following and other duties may be assigned as required:
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via Local and Wide Area Network technologies.
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations related to city offered services.
• Provide further assistance to the Chief Technology Officer.
QUALIFICATIONS:
The Ideal candidate will also possess the following skills:
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as Email clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Full Time
$43k-54k (estimate)
05/08/2024
08/01/2024
ci.gary.in.us
Gary, IN
100 - 200
The job skills required for Technical Support include Customer Service, Problem Solving, Help Desk, Operating System, Verbal Communication, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.