6 Customer Success Representative Jobs in Farmers, TX
City of Farmers Branch is Hiring a Customer Success Representative Near Farmers, TX
- Creates, maintains, and updates guidelines, departmental forms, and informational handouts for the public counter.
- Answers multi-line phone for inspections, permits, utilities and general city business.
- Receives and reviews all permit applications and submittal documents for all types of permits and verifies the information is accurate and complete to process.
- Assigns workflows for permit submittals.
- Schedules inspections requested by phone or in person.
- Responds to online inquiries and assists online customers with applications, registrations, logins, fee payments, inspections, and utility payments.
- Takes fees for various types of permits, utilities, and other miscellaneous fees.
- Processes ambulance and retiree billing and payments.
- Assists with petty cash drawer.
- Take and process public information requests.
- Set up new utility accounts.
- Provide technical support for online action center.
- Perform clerical and administrative duties, including but not limited to; scanning, faxing, copying, data entry, answering phone calls, responding to emails, maintaining calendars, filing, preparing, and processing incoming and outgoing mail, and other duties as assigned.
- Communicate with city staff as needed.
- Create and or deliver City welcome packets to residents and businesses
- Coordinate and or deliver the daily deposit to the bank.
Employment is conditional upon successful completion of a comprehensive criminal background check.
- Knowledge of technical information and procedures related to area of assignment.
- Knowledge of computers and related equipment, hardware, and software for area of assignment.
- Knowledge of money handling policies and procedures.
- Knowledge of building rules, regulations, codes, and ordinances.
- Knowledge of City policies and procedures.
- Skill in effective verbal and written communication.
- Skill in effectively responding to or referring technical inquires related to area of assignment.
- Skill in entering, maintaining, updating, and retrieving database information.
- Skill in computing accurate feels fees or payments due and proving receipts and change.
- Skill in resolving customer complaints and concerns.
- Ability to provide excellent organizational and written and verbal communication .
- Ability to provide excellent customer service including a desire to help customers regardless of their circumstance.
- Ability to assess the nature of calls or in-person questions, ask probing questions to understand the reason for the call or visit, and determine the most appropriate way to handle the inquiry or know the appropriate city staff to handle it.
- Ability to handle cashiering functions such as balancing cash drawers, preparing associated daily deposits and conducting daily reconciliation.
- Work is of a skilled nature requiring a comprehensive, practical knowledge of a technical field with use of analytical judgement and decision-making abilities appropriate to the work environment of the organization.
Job Summary
Full Time
Public Administration
$37k-46k (estimate)
01/13/2024
06/06/2024
farmersbranch.info
DALLAS, TX
500 - 1,000
2008
Private
TIM O' HARE
$10M - $50M
Public Administration
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The job skills required for Customer Success Representative include Customer Service, Data Entry, Verbal Communication, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.
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