Responsible for providing direct support to internal and external customers in a variety of City of Denton departments.ESSENTIAL FUNCTIONS 
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Perform office duties including but not limited to, answering phone calls, greeting customers, filing, answering questions, appropriately directing internal and external customers, and completing paperwork.

ANIMAL SERVICES 

• Provide animal enrichment by walking dogs and socializing with cats.
• Assist with maintenance of the kennel area, including but not limited to, laundry, dish washing, and sanitation of kennels. 

PARKS & RECREATION

• Greet and inform guests of facility policies and general information, as needed. 
• Clean the workstation and surrounding areas.
• Assist with stocking supplies and daily operations of recreation facility or summer camps.
• Make guest service and satisfaction a priority. 

VARIOUS OFFICE SETTINGS

• Assist special projects and prepares materials for meetings.
• Review presentation materials.
• Coordinate meetings and take minutes.
• Assist with data entry and records retention.

SUPERVISORY/BUDGET RESPONSIBILITIES

• None. 

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• Enrolled in High School or equivalent or a recent graduate,

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: 

• Knowledge of City of Denton policies and procedures. 
• Skill in performing mathematical and statistical calculations with accuracy. 
• Skill at the high school level, in reading, writing, speaking, and interpersonal communications, including principles of English and grammar usage.
• Skill at the basic level, working with Microsoft Office 365, and other software systems to complete work. 
• Skill in providing exceptional service to internal and external customers. 
• Skill in active listening; giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times. 
• Ability to communicate effectively, both in oral and in written forms, and listen intently to other points of view.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to interact professionally. 
• Ability to present a professional appearance. 
• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations. 

CONDITIONS OF EMPLOYMENT

• Must be a resident of the City of Denton. 
• Must be between the ages of sixteen (16) and twenty-one (21) years of age. 
• Must pass a drug test, criminal history background check and social security number verification.
• If Animal Services and Parks & Recreation, must pass physical examination. 

SAFETY 

• Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.
• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.
• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to the supervisor.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS 

• Safety Sensitive (Subject to random drug testing): No.
• Tools/Equipment Used: 
  • If Office, standard office equipment, including computer and peripherals. 
  • If Animal Services, equipment use includes dishwasher, commercial laundry machines, waste scoop, water hose, dog bath station and dog leash.
  • If Parks & Recreation, equipment use includes art supplies, outdoor gear, recreational and sports equipment, including but not limited to, tables, chairs, coolers, games, and inflatables.
• Posture: 
  • If Office, prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
  • If Animal Services and Parks & Recreation, prolonged sitting and standing; frequent stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.
• Lifting: 
  • If Office, lifting no more than 10 pounds.
  • If Animal Services and Parks & Recreation, occasional heavy lifting no more than 50 pounds and carrying up to 25 pounds.
• Environment: 
  • If Office, works in an office setting and public environment. 
  • If Animal Services, works inside and outside in the animal shelter with and around animals (including diseased, injured and/or potentially aggressive animals) and public environment with exposure to sun, heat, cold, loud noises, chlorine, odor, or other chemicals.
  • If Parks & Recreation, works inside and outside with exposure to inclement weather, noise, debris, odor, and chemicals. 
• Travel: Travels to City of Denton buildings and professional meetings as required.
• Attendance: Regular and punctual attendance at the worksite is required for this position. 
  • Must be able to work Monday – Friday, 20 to 30 hours per week.
  • If Animal Services, must be able to work weekends.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusive
• Collaborative
• Service-Oriented
• Strategically Focused
• Fiscally Responsible

EEO STATEMENT 
The City of Denton is an equal opportunity employer. It is the City of Denton’s policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity. 
  
This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.