GENERAL PURPOSE
Performs cash collections and customer service functions, routine clerical, data entry, simple bookkeeping and computer data entry for Central Collections Department (Utilities and Tax).
SUPERVISION RECEIVED
Works under the close supervision of the Department Director, Assessor Collector Manager, and may take direction from Deputy Tax Collector according to established work routine.
SUPERVISION EXERCISED
None

ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer service, cash collections, reconciling receipts and collections, data entry, generate computer and/or manually generated reports and records, prepare correspondence and other daily and monthly reports, support record maintenance file, retain and destroy records per records retention schedules within department, account maintenance tasks.
Communicate with citizens and other departments and assist with inquires on records and applicable laws and procedures, answer phones, process incoming and outgoing mail, taxes and utility billing functions, printing, and mailing of statements, compose and respond to email and written correspondence from citizens, customers, and other departments.
Perform various data entry, account reconciliation, and inquires on computer system and perform work on personal computers in both word processing, math related software, utility and tax software.
Overtime as required, sometimes on short notice. May require some driving (i.e. bank, post office, courthouse, etc.). Must work well under pressure. Secretarial and business writing skills a plus.
Personal appearance and dress will conform to that to be expected in a professional office environment.
PERIPHERAL DUTIES
Assists in data entry by collecting, organizing, and verifying accuracy of data before it is entered
Extracts alphabetic, numeric, or symbolic data from original paper documents and enters data into a computer following a specified format
Compares data entered into a computer with data listed on the original document, distributes mail

DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
1) Any equivalent combination of related education and experience demonstrating ability to perform the job duties. High school Diploma
2) Experience in basic Word Processing (i.e.: MS Word, MS Excel, Word Perfect), two years clerical experience preferred, type 50 WPM, operate 10 key calculators, ability to do simple math.
SPECIAL REQUIREMENTS
None

TOOLS AND EQUIPMENT USED
Copier, phone, computer, copy machine, fax machine, mailing equipment, typewriter, 10-key calculator
PHYSICAL DEMANDS
Punctuality is very important. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear, and use hands to touch, handle or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk and drive and wear safety equipment.
The employee must occasionally lift and / or move up to 50 ponds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate to quiet.

Full Time Employees are eligible for the following benefits:

• Annual Merit raises with strong performance rating
• Potential for annual Cost of Living adjustments subject to City Council approval
• Compensatory Time in lieu of overtime (for Non-Exempt roles only)
• TMRS Retirement Plan with 2 for 1 matching
• Deferred Compensation Plans
• PPO and High Deductible medical plans
• 100% coverage for wellness activities
• $150 Health Power/Healthy Initiatives Assessment
• Dental and Vision Plans
• 25K City Provided Basic Life Insurance (and reduced rates for supplemental life insurance)
• 1X annual life insurance plan with TMRS.
• Longevity Pay and Unused Sick Day Pay Incentive
• Vacation
• Holidays (10) Plus one Floating Holiday
• Employee Assistance Program
• Credit Union