Description

Provide quality customer service, skilled clerical, and responsible technical functions; monitor, evaluate and relay information related to dispatching; receive and relay information gathered through phone calls and employees; receive and process service requests via automated scheduling and mobile dispatch software; dispatch radio transmissions to drivers and supervisors that involve routine operational matters as well as emergency situations; respond to bus accidents and incidents; transport vehicles and passengers as needed; perform responsible skilled clerical assistance.

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

• Receives and dispatches calls by performing excellent customer service relations; having a general knowledge of the departmental functions; communicating efficiently with customers; taking complaints and relaying messages; receiving 95% of all incoming calls, emergency or non-emergency; relaying calls via two-way radio to bus operators.
• Enter reservations and assign trips to drivers via automated scheduling and mobile dispatch software; retrieves case boxes from buses.

• Responds to accidents and incidents.
• Replaces buses and transport passengers as needed to facilitate customer service objectives.
• Informs supervisors of vehicular accents and passenger incidents.
• Attends meetings and training sessions.
• Performs additional duties to support operational requirements as assigned.

PHYSICAL DEMANDS

• Sedentary physical effort, exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
• Constant adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
• Frequent sitting, handling, fine dexterity, twisting.
• Occasional standing, walking, carrying, pushing/pulling, reaching, kneeling, crouching, bending.
• Rare lifting, climbing.

• Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.
• Regular and predictable attendance is expected.
• Frequently experiences time pressure, frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work.
• May occasionally experience emergency situations, working closely with others as part of a team, noisy/distracting environment, difficult customers.
• Rarely may experience irregular work schedule/overtime.