JOB SUMMARY

Communications Technicians shall be responsible for the operation of the transit communication center. These duties include, but are not limited to, receiving and transmitting messages via radio, telephone and teletype, receiving emergency calls for service and dispatching calls for service.

QUALIFICATIONS

Education and Experience:

High school diploma, GED or equivalent. Must be 18 years or older. Minimum of 1 Year experience as transit service dispatcher or scheduler.

Special Requirements:

• Must pass a pre-employment substance abuse test as a condition of employment. This position is considered safety-sensitive, as defined by the Federal Transit Administration (FTA); thus it is subject to random drug and alcohol testing and is subject to all other types of substance abuse tests as described in the policy.
• Upon offer of employment, must successfully pass the CDL physical exam and must maintain a physical condition, as monitored by periodic CDL re-examinations, which allows completion of all assigned duties.
• Possession of a valid class "C" Texas Commercial Driver's License with Passenger Endorsement.

Knowledge, Skills and Abilities:

• Knowledge of basic computer skills.
• Skill in customer service/relations.
• Ability to demonstrate multi-tasking skills are a necessity and applicants must have effective verbal communications skills.
• Ability to work different shifts and to respond to work on short notice when emergency situations arise.
• Ability to listen, comprehend and apply information received simultaneously.
• Ability to multi-task and handle stressful situations.
• Ability to attend in-service training courses as required.
• Ability to teach new employees when required.
• Ability to report for duty at the scheduled time when called in.
• Ability to follow established guidelines/policies, understand and apply the rules of confidentiality.
• Ability to communicate, verbally and in writing using the English language.
• Ability to work extended periods of time in a smoke free workplace.

PHYSICAL DEMANDS

The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: balancing, crouching, fingering, grasping, handling, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motions, speaking, standing, talking, and walking.