The purpose of this position is to provide case management services to participants in the Family Self-Sufficiency (FSS) program to help them move toward self-sufficiency and achieve their program goals.

Essential Duties and Responsibilities:

• Works with clients, realtors and lenders to prepare the clients for successful homeownership and to coordinate the home purchase process.
• Assists program participants in accessing appropriate employment and community resources.
• Provides counseling and education in life skill areas such as housing, parenting, employment, education, financial fitness, public assistance, food stamps, nutrition and homeownership.
• Meets with clients on a quarterly basis to ensure they are maintaining agreed upon program goals.
• Develops detailed service plans, agreements, progress reports, escrow reports, case summaries and memos.
• Maintains and develops formal or informal partnerships with various agencies, employers, stakeholders and community resources.
• Participates in community meetings, outside of normal work hours, as needed.
• Maintains FSS programs (Section 8/Public Housing) and Resident Services Programs in compliance with regulations, funding expectations and agency policies.
• Performs administrative functions such as conducting meetings, records management, program file audits and preparing letters and reports.

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Strong customer service orientation;
• Applicable Federal, State, and Local laws, guidelines, requirements, policies, and procedures;
• Basic loan and escrow procedures;
• Strong oral, written and interpersonal communications skills;
• Knowledge of local social service resources.

Licensing and Certifications:

• Valid North Carolina Driver’s License
• Ability to obtain FSS Certification. Failure to obtain within one (1) year from hire date may result in termination.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.

Working Conditions / Physical Requirements:

• Position requires: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, kneeling, pushing/pulling, vision, foot controls, bending, hearing, twisting, talking.

• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

High school diploma or equivalency and at least six-months of advanced study, with at least one (1) year of relevant experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.To check the status of your application, please log in to your account.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.