Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Locates, reads, and records readings from gas and water meters, for regularly scheduled billing or for initial, final, or verification purposes as may be assigned.

• Performs, completes, and records field service orders as assigned; compiles, notes, and reports water or gas leaks; identifies stopped, inaccurate, or otherwise defective meters.

• Checks readings against normal consumption with special attention to high/low averages for general accuracy; compiles and creates accurate reports and records for appropriate billing.

• Confers, engages, and communicates with customers on various problems, issues, and complaints; provides and performs excellent customer service.

• Assists, supports, and participates in office and field work related to meter reading and customer billing; ensures meter reading accuracy and provides timely reports for accurate and uninterrupted billing.

• Performs other duties as assigned.

Knowledge of -

• Utility office billing practices and procedures

• City Service Area

• General municipal meters

• Office practices, procedures, and equipment

• Record keeping, report preparation, filing methods, and records

• General office policies and procedures; computers and general office equipment

Skill in -

• Reading meters with consistent accuracy

• Reading and interpreting maps and service locations

• Walking for extended period of time

• Using various tools and equipment to perform readings

• Communicating and engaging with the public

• Recognizing and responding to hazardous conditions

• Establishing and maintaining strong office relationships

• Operating a computer and related software