VACANCY #24-01 - Information Technology Technician

Hourly Rate of Pay: $19.36 - $31.08
Hours: 8:30 a.m. – 5:00 p.m. (M-F)
Department: Administrative Financial Services
Reports To: Administrative Financial Services Director
Apply to: City of Cape Canaveral, Attn: Melinda Huser, HR Director
100 Polk Avenue, Cape Canaveral, FL 32920

Job Vacancy Reference No. 24-01 The City provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Cape Canaveral is a Drug-Free Workplace Employer.

SUMMARY - Responsible for the direction, control and efficient, effective operation of the City’s information resources, including support and administration of the City’s desktop computers and applications; network and server infrastructure; backend services and database systems; Inter- and intranet websites; and Geographic Information Systems (GIS). Install, configure, and support the organization's local area network (LAN), wide area network (WAN), and Internet systems. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. Monitor and test Web site performance to ensure Web sites operate correctly and without interruption. Ensures network modeling, analysis, planning, and coordination between network and data communications hardware and software. Administers network security measures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and administer computer networks, mobile devices, phone systems, security camera systems, access control systems and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Responsible for the operation and maintenance of audiovisual production and monitoring equipment in the City Council Chambers.
• Maintain a continual focus on reducing cybersecurity threats; recommends best practices as they emerge.
• Perform data backups and disaster recovery operations.
• Monitor the performance of computer networks, provide technical support for computer network issues and recommend changes to improve computer or information systems.
• Resolve computer network and software problems, test computer hardware and software performance, and troubleshoot issues with computer applications or systems.
• Configure, monitor, maintain email applications and virus protection software.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Analyze equipment performance records to determine the need for repair or replacement.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Maintain logs related to network functions, as well as maintenance, repair records and document network-related activities or tasks.
• Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Collaborate with others to resolve information technology issues.
• Coordinate resource procurement activities and identify information technology project resource
• Develop computer or information security policies or procedures and implement security measures for computer or information systems.
• Maintain the inventory of equipment.
• Train others in computer interface, software use and cybersecurity.
• Maintain a continual focus on reducing cyber security threats; recommends best practices as they emerge.
• Update knowledge about emerging industry or technology trends and conduct research to gain information about products or processes.
• Maintain the City’s handheld radios program for emergency situations.
• Facilitate effective and sustainable e-waste disposal and recycling strategies.
• Knowledge of ArcGIS system.
• Performs other related work as required.

SUPERVISORY RESPONSIBILITIES. This job has no supervisory responsibilities; however, will oversee use of City facilities to ensure compliance with policies and rules of conduct.

QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE. Completion of a Bachelor’s Degree or higher education and/or three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write clear and accurate reports and correspondence. Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Calculator and cash register experience desired.

REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, AND REGISTRATIONS

Florida Drivers’ License; A Certification

PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear. The employee frequently is required to stand, sit and reach with hands and arms. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.